2 days old

Master Trainer (130779)

Home Depot, Inc.
Atlanta, GA
  • Job Code
    335587
Master Trainer - Atlanta GA 30308 Skip Navigation
Job Details

Master Trainer (130779)

GA - Atlanta

  • Date Posted: Jun 26, 2019
  • Company: The Home Depot
  • Travel: None
  • Functional Area: Learning/Training
  • Position Type: Full-Time
  • Relocation Provided: No




Position Description:
POSITION PURPOSE
The Master Trainer schedules, manages, and enterprise-wide learning events for Contact Center associates through various methods including distance learning technologies and leader-led events. The Master Trainer has at least 2 years of experience working in the role of Learning and/or Leadership. The Master Trainer partners with the learning design and delivery teams as a subject matter expert to create and update training courses focused on the needs of associates in the areas of operations, product knowledge, and customer service. The Master Trainer serves as a project lead for Learning projects or ad-hoc webinar requests and is responsible for the planning, organizing, and controlling of those projects. The Master Trainer demonstrates initiative, leadership, a high level of work quality, and project management abilities.

MAJOR TASKS, RESPONSIBILITES AND KEY ACCOUNTABILITIES

  • 60%- Facilitation of training and development programs by utilizing virtual instruction and/or live leader led classes
  • 20%- Performing administrative duties including calendar planning, responding to field questions, conducting peer reviews, and other duties as needed
  • 20%- Participating in special projects as assigned

NATURE AND SCOPE
  • This position reports to Manager of Learning Execution.
  • This position has no direct reports.
ENVIRONMENTAL JOB REQUIREMENTS
Environment:
Typically located in a comfortable indoor area. There may be regular exposure to mild physical discomfort from factors such as dust, fumes or odors, temperature extremes, loud noise, strong drafts, or bright lights.

Travel:

Typically requires overnight travel less than 10% of the time.


ESSENTIAL SKILLS:
MINIMUM QUALIFICATIONS

  • Must be eighteen years of age or older.
  • Must be legally permitted to work in the United States.
Education Required:
The knowledge, skills and abilities typically acquired through the completion of a high school diplomas and/or GED.

Years of Relevant Work Experience: 2 years

Physical Requirements:
Frequent periods are spent standing or sitting in the same location with some opportunity to move about; occasionally there may be a need to stoop or lift light objects (typically less than 8 pounds).

Preferred Qualifications:
  • Bachelor's degree preferred
  • Ability to communicate and present information effectively to various groups within the organization (both webinar and face-to-face)
  • Self-motivated
  • Customer driven and the desire to succeed
  • Strong interpersonal skills, a strong sense of urgency and results driven
  • Organization and planning skills
  • Strong time management skills with the ability to multi-task
  • Strong facilitation skills and/or Subject Matter Expert in area related to courses
  • Knowledge of Adult Learning Principles
  • Ability to learn new information and processes quickly
  • Intermediate knowledge of Microsoft Office (PowerPoint, Word, and Excel)
  • At least 3 years prior experience in related field (Training and Development, Leadership, and Human Resources)
  • 2 years prior THD experience and/or good understanding of organization culture
  • Knowledge of and comfort with various technology devices (i.e., computers, tablets, projectors, cellular phones) and platforms (i.e., Windows, Apple - IOS, Learning Management System)

Knowledge, Skills, Abilities and Competencies:
  • Communicates Effectively: Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences
  • Customer Focus: Building strong customer relationships and delivering customer-centric solutions
  • Drives Engagement: Creating a climate where people are motivated to do their best to help the organization achieve its objectives
  • Instills Trust: Gaining the confidence and trust of others through honesty, integrity, and authenticity
  • Collaborates: Building partnerships and working collaboratively with others to meet shared objectives
  • Values Differences: Recognizing the value that different perspectives and cultures bring to an organization
  • Situational Adaptability: Adapting approach and demeanor in real time to match the shifting demands of different situations
  • Action Oriented: Taking on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm
  • Plans and Aligns: Planning and prioritizing work to meet commitments aligned with organizational goals
  • Decision Quality: Making good and timely decisions that keep the organization moving forward


We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.

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Posted: 2019-08-22 Expires: 2019-09-21

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Master Trainer (130779)

Home Depot, Inc.
Atlanta, GA

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