24 days old

Manager, Operations Process-Front End

Atlanta, GA 30308
JobTitle: Manager, Operations Process-Front End
Job ID: 359889_en-us
Salary Range: 0.0- 0.0
Job Category: Operations
Employment type: Full Time

Position Description:
POSITION PURPOSE
Manage store operations processes for all activities, such as returns, interconnected support, and order management, that impact Department 31 (Service Desk) associates. Lead projects focusing on process improvements that support the needs of both customers and associates. Provide input and resources, partnering with multiple stakeholders both within and outside of Store Operations to drive major process improvement initiatives for The Home Depot.

MAJOR TASKS, RESPONSIBILITIES AND KEY ACCOUNTABILITIES
Analyze the fundamental components of problems and communicate the correct course of action to the team and the resolution to the field
Develop and implement changes that improve overall store operations processes that are likely to add value to the stores' bottom line. Manage/drive core store operations projects and/or process improvements
Manage day to day processes related to their areas of responsibility. Create and maintain project work plans
Manage issues and roadblocks that arise related to their area of responsibility
Respond proactively to unanticipated store needs arising out of a variety of inputs
Manage action steps necessary for successful execution of both strategic projects/initiatives and process improvement
Communicate effectively and build strong, effective partnerships with the field/stores and throughout The Home Depot
Prepare and deliver high-level insights and recommendations based on multiple analyses of industry/ business, competitive landscape, consumer data for area of expertise
Provide guidance and training specific to area of expertise. Assist in collaborating findings from data and making verbal/written recommendations. Demonstrate proficiency/understanding of specific processes
Maintain knowledge base regarding specific operations and processes within store operations
Responsible for appropriate selection, terminations, performance appraisal and professional development of support team (Business Analysts)

NATURE AND SCOPE
Direct and indirect reports typically include 2-5 Business Analysts
Typically requires frequent persuasion or influencing of others. Usually assigns and reviews work of others
Typically procedures for analyzing situations and making conclusions are very diverse
Typically considers among many different options or procedures when solving problems
Typically, once given general assignments, determines priorities and defines what should be done and how to do it

ENVIRONMENTAL JOB REQUIREMENTS
Environment:
Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable.


Categories

Posted: 2020-08-31 Expires: 2020-09-30

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Manager, Operations Process-Front End

Home Depot, Inc.
Atlanta, GA 30308

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