1+ months

Manager Learning Delivery - 177425

Toronto, ON M9C
  • Job Code

At ADP we are driven by your success. We engage your unique talents and perspectives. We welcome your ideas on how to do things differently and better. In your efforts to achieve, learn and grow, we support you all the way. If success motivates you, you belong at ADP.


We strive for every interaction to be driven by our CORE values: Insightful Expertise, Integrity is Everything, Service Excellence, Inspiring Innovation, Each Person Counts, Results-Driven, & Social Responsibility.


Are you passionate about people, learning and how those two things work together? Do you have the ability to engage and inspire people to do the impossible? Do you have a love for technology and see how it can be used to move people forward? If you just said YES to those things, this may be the perfect role for you!


Position Summary:

The Learning Delivery Leader leads the team responsible for delivery of learning offerings available through the Enterprise Learning. As Learning Delivery Leader your mission is to support the learning offerings that help our business be successful by focusing on process improvements, identifying operational efficiencies and providing an effortless modern learning experience for the associates and clients. In this role, you will have the opportunity to collaborate with Leaders across the organization to ensure alignment and successful execution of learning deliverables. Integral to this is the responsibility to provide input in the design process, identify and incorporate delivery innovations, seek out and incorporate feedback and provide best in class thought leadership around modern learning delivery methods.



  • Recruits, selects and manages the Learning Delivery team. Assigns roles, responsibilities and projects.
  • Conducts performance appraisals and makes compensation decisions.
  • Provides coaching and mentoring and supports continuous learning and staff development that enhances individual performance and team capabilities.
  • Works with the business to identify, train and coach subject matter experts to assist with delivery of new hire and new product training.
  • Accomplishes financial objectives by tracking actuals and providing forecasts for their team; participates in the preparation of an annual budget; scheduling expenditures; analyzing variances; initiating corrective actions.
  • Contributes to long range strategic planning for the department and Enterprise Learning organization.
  • Through 1-2 and 3 level evaluations, this leader will work with the team to drive innovations that improve performance.
  • Develops and implements plans to execute on department and cross-functional organizational goals and strategies.
  • Builds and cultivates relationships with ADP Enterprise learning leadership, ADP Learning communities of practice, HR technology and support, and other groups/leaders critical to the success of this position.
  • Participates actively on learning support and administration-related external boards, advisory groups, local chapters, etc. to provide thought leadership in the market and bring an outside-in-perspective to the role.
  • Manages function to ensure high quality, cost effective output that positively impacts business results.


Key operational functions include:

  • Contributing to the design and implementing new curriculum delivery strategies and technologies in alignment with Enterprise Learning strategy, learning architecture and modern learning industry best practices.
  • Drive efficiencies and innovations in delivery across ADP.
  • Maintaining Enterprise Learning delivery standards and resources.
  • Measuring and evaluating client and associate learning experience in a continuous improvement model.
  • Monitors performance and operating standards of the team. Captures and analyzes broad range of metrics to provide insights, demonstrate impact and drive continuous improvement.
  • Performs other related duties as assigned.


Qualifications required:

  • BA/BS
  • 3+ years of experience including 2+ years of People Leadership (direct or indirect)



Preference will be given to candidates who have the following:

  • Knowledge of learning discipline, people management skills
  • Domain or discipline expertise preferred
  • Knowledge of Payroll Practices

We're designing a better way to work, so you can achieve what you're working for. Consistently named one of the 'Most Admired Companies' by FORTUNE Magazine, and recognized by DiversityInc as one of the 'Top 50 Companies for Diversity,' ADP works with more than 740,000 organizations across the globe to help their people work smarter, embrace new challenges, and unleash their talent. "Always Designing for People" means we're creating platforms that will transform how great work gets done, so together we can unlock a world of opportunity.

At ADP, we believe that diversity fuels innovation. ADP is committed to equal employment opportunities regardless of race, color, genetic information, creed, religion, sex, sexual orientation, gender identity, lawful alien status, national origin, age, marital status, or protected veteran status. We support an inclusive workplace where associates excel based on personal merit, qualifications, experience, ability, and job performance.


Posted: 2019-06-27 Expires: 2019-09-12

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Manager Learning Delivery - 177425

Toronto, ON M9C

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