1+ months

MANAGER HDDC DESIGN - SAN DIEGO

San Diego, CA 92131
JobTitle: MANAGER HDDC DESIGN - SAN DIEGO
Job ID: 346173_en-us
Salary Range: null- null
Job Category: Retail/Merchandising
Employment type: Full Time

Position Description:

Position Purpose

 

The Manager, Design provides direction and guidance to a team of Kitchen/Bath Designers in all aspects of professional sales to achieve performance targets and to create a best-in-class customer experience. The MD will ensure they are driving towards and achieving staffing targets as well as properly onboarding, creating associate engagement, and continually training/coaching their team. The MD will

manage Kitchen/Bath Designers through every aspect of the employment life cycle including hiring, training/coaching, performance management, etc. The MD will lead their team to achieve sales targets and will be responsible for understanding, analyzing and prioritizing business metrics (e.g. scorecards, KPI, etc.). The MD is responsible for the customer experience and ensuring the design team delivers

world class customer service; this is accomplished proactively by consistently monitoring reports to ensure customer's projects are moving through the job process efficiently as well as being accountable to Customer feedback.

 

Major Tasks, Responsibilities and Key Accountabilities 

80%- People

- Responsible for the recruitment, selection, onboarding, performance appraisal,

professional development, and disciplinary actions of designers with significant

influence on the hiring and firing

- Oversees strategy and execution of the design process, ensuring team is using all

tools and processes correctly to deliver the best customer experience

- Continually train their team on HDDC's sales process and new/updated products

and offerings

- Drive assigned team to achieve sales targets - Understand, analyze and prioritize

business metrics and monitor progress toward the achievement of all business

metrics.

- Reviews and provides constructive feedback on project designs

- Conducts weekly stand-up team meetings to discuss project updates

- Encourages team members to continuously develop their personal and

professional skills in the Design area of expertise

- Serves in a mentoring capacity for designers to enhance leadership skills and for

designers to reach their full potential

- Provides onsite leadership for projects, as needed

- Inspires his or her team to have a high level of engagement and performance

20%- Customer Service

- Responsible for setting the standard for and acts as a role model for providing

excellent customer service

- Proactively identifies and resolves issues that may impair the team's ability to

meet customer needs

- Maintains client relationships by resolving client issues, as needed

- Trains and monitors new Designers in all aspects of customer service

- Assists design team in communicating the design process and features/benefits

of the HDDC products and services to clients, as needed

 

Nature and Scope 

This position reports to the Assistant Director, Design.

This position has 8-12 direct reports. 

 

Environmental Job Requirements 

Located in a comfortable indoor area. Any unpleasant conditions would be

infrequent and not objectionable.

Categories

Posted: 2019-12-19 Expires: 2020-02-12

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MANAGER HDDC DESIGN - SAN DIEGO

Home Depot, Inc.
San Diego, CA 92131

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