22 days old

Manager, CI Customer Strategy

Atlanta, GA 30339
JobTitle: Manager, CI Customer Strategy
Job ID: 372900_en-us
Salary Range: 0.0- 0.0
Job Category: Marketing
Employment type: Full Time

Position Description:
POSITION PURPOSE
The Manager of Customer Strategy is the voice of the customer within Home Depot, identifying, analyzing and delivering compelling customer insights that drive clear business actions and outcomes. Acts as internal consultant to the company, evaluating customer needs and market trends and making recommendations for action in alignment with the Company s overall strategy. Acts as thought partner with all areas of the Company, including executive leadership, operations, merchandising, marketing and e-commerce. Builds advocacy for sustained organizational investment in customer understanding. Challenges the organization to be relentlessly focused on the needs of the customer and shopper.

MAJOR TASKS, RESPONSIBILITES AND KEY ACCOUNTABILITIES
40%
  • Customer opportunity identification
  • Helps recommends which customer needs should be pursued for future development, and works with director and business partners to develop solutions to address those needs.
  • Helps support structured insight driven innovation sessions to stimulate internal idea generation.
  • Helps assess customer receptivity to ideas.
  • Uses customer and marketplace understanding to strengthen ideas.
  • Supports the business process for gauging in-market potential for new products and initiatives based on customer reactions.
  • Helps translate customer needs and wishes into business opportunities.25%
    • Special strategic projects
    • Special strategic projects will be driven by the annual strategic planning process and ELT request25%
      • Market and trend analysis
      • Helps implements insight plan for the monitoring of customer and marketplace trends and competitive dynamics; transforms data into actionable customer insight, influencing decisions and behaviors of cross functional leadership.
      • Helps build and contribute to foundational understanding of customer and marketplace dynamics.
      • Synthesizes disparate data, both internal and external, into insights that drive successful market actions.10%
        • Maintain a strategic fact base (customers, customer experience innovation, retail trends, etc.) to help shape executive decision-making
        • Become a subject matter expert to become the ?go to? for specific areas of the business (ie, knows the most about the pro customer).
          NATURE AND SCOPE
          Position reports to Sr Mgr CI
          No direct reports

          ENVIRONMENTAL JOB REQUIREMENTS

          Environment:
          Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable.

          Travel:
          Typically requires overnight travel less than 10% of the time.

Categories

Posted: 2021-03-29 Expires: 2021-04-28

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Manager, CI Customer Strategy

Home Depot, Inc.
Atlanta, GA 30339

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