1+ months

Manager, Brand Advocate

Atlanta, GA 30308
JobTitle: Manager, Brand Advocate
Job ID: 350545_en-us
Salary Range: 0.0- 0.0
Job Category: E-Commerce
Employment type: Full Time

Position Description:
At HomeDepot.com, our award-winning e-Commerce team is blazing a trail of retail shopping innovation by leveraging cutting-edge technology with our 2,200+ store locations and a relentless focus on customer service. We have been named one of the world's most innovative companies and we are on a mission to provide the best interconnected shopping experience to our consumers. To do so, we need more dreamers, innovators and big thinkers passionate about re-imagining the future of retail. Interested in making history with us? If so, apply today to experience what it’s like to be a part of our HomeDepot.com team. Who knows? Your next big idea may just change the future of retail!


POSITION PURPOSE
The Manager Brand Advocate will coach and mentor a team of direct reports responsible for partnering with strategic suppliers to drive a best-in-class online customer retail experience. The team will be responsible for enhancing online presence at an item level and building strong business relationships with suppliers to improve conversion, drive online traffic, and grow sales. The team will also be responsible for understanding customer behavior, building strategic plans and leading presentations with supplier and merchandising partners to gain alignment on planned initiatives. In support of The Home Depot omnichannel retail strategy, this role will frequently partner with cross-functional groups (i.e., Merchandising, IT/Web Operations, Digital Marketing, Product Management, User Experience) to identify process improvement opportunities that will optimize effectiveness leading to brand renewal and growth.

MAJOR TASKS, RESPONSIBILITES AND KEY ACCOUNTABILITIES
  • 45% - Develop and manage a team who will build plans to improve the online customer experience and identify opportunities to drive online growth for key suppliers. Ensure team is trained and executing on content optimization, providing supplier support, and project planning. 
  • 20% - Translate business goals into program strategic initiatives. Assess customer behavior for consideration in upcoming projects via data analysis (e.g., click-through, surveys, heat maps). Identify program growth opportunities, build brand awareness and pitch new business for the program. Uncover process improvement opportunities. 
  • 20% - Partner with vendors and cross-functional teams (i.e., Merchandising, IT/Web Operations, Digital Marketing, Product Management, User Experience) to build, implement, and evaluate processes to create program efficiencies. Ensure strong supplier and merchandising relationships are cultivated and maintained. 
  • 15% - Assign project duties to team members and continuously assess project progress from start to finish through weekly meetings to ensure program deliverables are met. Responsible for budgeting and resource management to ensure program execution is on time and within budget.NATURE AND SCOPE
    This position reports to Sr Mgr Brand Advocate.
    This position has 5-6 direct reports.

    ENVIRONMENTAL JOB REQUIREMENTS

    Environment:
    Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable.

    Travel:
    Typically requires overnight travel less than 10% of the time.

Categories

Posted: 2020-02-28 Expires: 2020-04-29

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Manager, Brand Advocate

Home Depot, Inc.
Atlanta, GA 30308

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