1+ months

Manager, Benefits Operations

Salt Lake City, UT 84111
ADP is hiring a Manager, Benefits Operations. In this position you will provide direction to the multi-functional resources accountable for client satisfaction, associate satisfaction and profitability improvements of the Benefits Operations book of business. Ensure that ongoing service meets client expectation and is in line with ADP's standards and procedures. Manage resources and associates in a client-centric model with a high level of teamwork and accountability.

At ADP we are driven by your success. We engage your unique talents and perspectives. We welcome your ideas on how to do things differently and better. In your efforts to achieve, learn and grow, we support you all the way. If success motivates you, you belong at ADP.

We strive for every interaction to be driven by our CORE values: Insightful Expertise, Integrity is Everything, Service Excellence, Inspiring Innovation, Each Person Counts, Results-Driven, & Social Responsibility.

  • Manages activities of Benefits Operations teams to ensure delivery, client satisfaction and retention.
  • Ensures quality standards are met through applications, procedures, and peer review. Supervises and allocates resources for delivery of Benefits Operations in keeping with client requirements and schedules.
  • Resolves priority conflicts and potential issues surrounding scope and responsibilities of Benefits Operations team members.
  • Engages with all clients and provides consultative expertise to clients as necessary.
  • Works directly with clients in escalated situations and manages client expectations at an executive level with documented tracking and improvement plans.
  • Initiates and directs plans to improve client profitability.
  • Ensures that the Benefits Operations associates resolve service issues affecting client and initiates/tracks plans for improvement of unacceptable survey scores.
  • Responsible for client service budgetary expense in line with projected plans.
  • Manages or coordinates with others to ensure that contracts, SLA's, invoicing, etc. are current. Reviews/approves change controls.
  • Coordinates annual enrollment project for all clients within Benefits Operations.
  • Enforces all required standards and procedures across service areas.
  • Participates in decision-making process within client service organization, as required, concerning client support issues and procedures.
  • Management responsibility for operational service delivery, including availability of trained backups.
  • Accountable for associate satisfaction and retention.
  • Determines staffing needs, prepare career development plans, conducts performance evaluations and provides performance feedback.
  • Provide recommendations for salary increases and promotions.
  • Engages with qualified resources as necessary to assist in balancing workloads, subject matter expertise and performance management.
  • Partners with counterparts in other ADP product areas to provide coordinated service to clients.
  • Performs other related duties as assigned.
  • Bachelor's degree in related field or equivalent in education and experience
  • Eight to ten years of related implementation, account management, or operational experience with benefits, human resources information system and/or system implementation.

PREFERRED QUALIFICATIONS: Preference will be given to candidates who have the following:
  • Experience with leading custom communication campaigns and projects is highly preferred.
  • Ability to undertand data and data concepts preferred.
  • Proven proficiency in identifying, diagnosing, and resolving problems of all levels of complexity, prioritizing critical client issues and identifying department needs.
  • Management skills with supervision and HR related skills
  • Ability to manage client service of high complexity with multiple applications.
  • Ability to identify, diagnose and resolve issues affecting Benefits Operations.
  • Ability to develop and maintain effective working relationships.
  • Ability to coordinate the work of others to accomplish general objectives.
  • Ability to manage both time and client conflict resolution.
  • Strong verbal and written communication skills.
  • Strong problem solving skills.
  • Strong computer and technical skills.
  • Must be visible and regularly communicate with front line associates and with clients on an ongoing basis.

We're designing a better way to work, so you can achieve what you're working for. Consistently named one of the 'Most Admired Companies' by FORTUNE Magazine, and recognized by DiversityInc as one of the 'Top 50 Companies for Diversity,' ADP works with more than 740,000 organizations across the globe to help their people work smarter, embrace new challenges, and unleash their talent. "Always Designing for People" means we're creating platforms that will transform how great work gets done, so together we can unlock a world of opportunity.

At ADP, we believe that diversity fuels innovation. ADP is committed to equal employment opportunities regardless of race, color, genetic information, creed, religion, sex, sexual orientation, gender identity, lawful alien status, national origin, age, marital status, or protected veteran status. We support an inclusive workplace where associates excel based on personal merit, qualifications, experience, ability, and job performance.


Posted: 2021-01-18 Expires: 2021-03-29

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Manager, Benefits Operations

Salt Lake City, UT 84111

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