22 days old

Manager Associate Support - HRSC

Atlanta, GA 30339
JobTitle: Manager Associate Support - HRSC
Job ID: 372313_en-us
Salary Range: null- null
Job Category: Human Resources
Employment type: Full Time

Position Description:
POSITION PURPOSE
Support the strategic direction of the Company and the Human Resource function through the development and implementation of processes and business solutions to increase the effectiveness of the HR Support function, improve the financial performance of the organization and make specific recommendations for cost reduction and process improvement. This person manages a team of 40+ associates whose function is to resolve customer issues which are typically complex in scope. Accountable for driving productivity of the team while providing excellent customer service in problem resolution and transaction processing. Establishes themselves as a leader in adopting best practices and driving positive results. Accountable for successful implementation of projects and continued process improvement. Partners with Director and other business leaders to identify and resolve business issues that impact customer satisfaction.

MAJOR TASKS, RESPONSIBILITES AND KEY ACCOUNTABILITIES
  • 40% Manages associate support call centers. Designs and implements processes to drive excellent customer service in the areas of customer call center support and transaction support. Serves as a subject matter expert during the implementation of systems.
  • 20% Serves as the knowledge source for Payroll, HR, and Time and Attendance policy matters.
  • 30% Responsible for knowledge based development, establishment of escalation procedures, development of metrics, standards and reporting processes.
  • 10% Participates in compliance matters as assigned - including efforts aligned with Sarbanes Oxley requirements.NATURE AND SCOPE:
    • Reports to Director, HR Support
    • Accountable for the management of a department or functional group through subordinate supervisors/managers and for all personnel issues -- including selection, termination, performance appraisal and professional development of subordinates.ENVIRONMENTAL JOB REQUIREMENTS

      Environment:
      Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable.

      Travel:
      Typically requires overnight travel less than 10% of the time.


Categories

Posted: 2021-03-18 Expires: 2021-04-17

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Manager Associate Support - HRSC

Home Depot, Inc.
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