POSITION PURPOSE

The Market Delivery Operations (MDO) Manager is responsible for leading all aspects of the cross-dock distribution center operation and team results to meet customer service and financial goals. They will be responsible for leading a team of 20-40 associates to successfully execute the daily receiving of inbound customer orders, staging of orders, and processing of outbound deliveries to customers ensuring customers receive their accurate and complete product orders within the committed time frame. The manager will work closely with the market transportation team to ensure transportation resources are optimized to drive out cost and maximize overall delivery network efficiency. The manager will need to create a positive associate environment and set a standard of high performance in order to meet the needs of our customers.

MAJOR TASKS, RESPONSIBILITES AND KEY ACCOUNTABILITIES

• 30%- Manage the workflow for the MDO operation and related transportation or warehouse related systems. Leverage work in progress (WIP) metrics to stay on plan or identify issues to resolve.
• 25%- Manage building and operating conditions to ensure a clean, safe, and positive associate environment.
• 20%- Monitor the MDO building level scorecard, financials, and safety metrics and identify recommendations for improvement or address any potential issues.
• 15%- Oversee exception handling for deliveries, which may include interfacing with customers or Home Depot department to resolve any identified issues.
• 10%- Manage all inbound and outbound loads (either directly with THD drivers or indirectly through 3PL on-site delivery or transportation delivery agent) to ensure performance meets expectations.

  NATURE AND SCOPE:
  

  • Reports to MDC General Manager.
  • This position has between 1 and 4 direct reports.