12 days old

Level 3 Applications Support Lead

Houston, TX 77002

A career in Information Technology, within Internal Firm Services, will provide you with the opportunity to support our core business functions by deploying applications that enable our people to work more efficiently and deliver the highest levels of service to our clients. Youll focus on managing the design and implementation of technology infrastructure within PwC, developing and enhancing both client and internal facing applications within PwC, and providing technology tools that help create a competitive advantage for the Firm to drive strategic business growth.Our Operations Support team monitors the overall quality of our service. As a part of the team, youll be the primary contact for ensuring the quality of our services is maintained while also considering better ways to provide the same service in a more cost efficient manner and keeping customer satisfaction with our services high.

To really stand out and make us ?t for the future in a constantly changing world, each and every one of us at PwC needs to be an authentic and inclusive leader, at all grades/levels and in all lines of service. To help us achieve this we have the PwC Professional; our global leadership development framework. It gives us a single set of expectations across our lines, geographies and career paths, and provides transparency on the skills we need as individuals to be successful and progress in our careers, now and in the future.

As a Manager, youll work as part of a team of problem solvers, helping to solve complex business issues from strategy to execution. PwC Professional skills and responsibilities for this management level include but are not limited to:

- Pursue opportunities to develop existing and new skills outside of your comfort zone.
- Act to resolve issues which prevent effective team working, even during times of change and uncertainty.
- Coach others and encourage them to take ownership of their development.
- Analyse complex ideas or proposals and build a range of meaningful recommendations.
- Use multiple sources of information including broader stakeholder views to develop solutions and recommendations.
- Address sub-standard work or work that does not meet firms/clients expectations.
- Develop a perspective on key global trends, including globalisation, and how they impact the firm and our clients.
- Manage a variety of viewpoints to build consensus and create positive outcomes for all parties
- Focus on building trusted relationships.
- Uphold the firms code of ethics and business conduct.

PwC IT Services:
-Owns PwCs three Global Hosting Centres;
-Manages PwCs global applications (applications used by member firms, including infrastructure, back office, or front office solutions;
-Supports PwC Security Operations Centre, providing security monitoring services to the PwC network as a shared service.

Headquartered in the UK, with subsidiaries in the US and Singapore, and branches in Germany, Romania, and the Czech Republic.

Job Requirements and Preferences:

Basic Qualifications:

Minimum Degree Required:
High School Diploma

Minimum Years of Experience:
4 year(s) of progressive roles leading IT operations quality control, process improvement, and compliance.

Preferred Qualifications:

Degree Preferred:
Bachelor Degree

Preferred Fields of Study:
Information Technology, Computer Systems Analysis

Preferred Knowledge/Skills:

Demonstrates extensive abilities and/or a proven record of success as a team leader in the management and/or development of application based troubleshooting, including the following areas:

-Application support with industry knowledge of ITIL service management principles; and

-Technical understanding that spans multiple platforms and application level specialistise of a portfolio of applications with broad knowledge of the business strategic priorities, in order to resolve complex problems.

Demonstrates extensive abilities and/or a proven record of success as a team leader in the following areas: -Specific infrastructure and application technologies used to implement and operate advanced cloud hosted collaboration services;

-Application of technical understanding to support associated technologies;

-Deployment or managment of Google Apps for Work/G Suite installations;

-Global operations of highly available SaaS services;

-HP SM9, Service Now or similar ITSM system;

-User provisioning models and approaches, related tools and directory services;

-Microsoft Active Directory and Identity Manager (FIM), and LDAP directory technologies;

-Google G Suite directory and directory synchronisation services;

-Analytical skills utilization when evaluating potential solutions; and

-Business and operational management.

Demonstrates extensive abilities and/or a proven record of success as a team leader in diagnosing and troubleshooting complex application problems, as well as leveraging tools and resources appropriately, to identify solutions that may or may not be already documented, which includes utilizing technical capabilities, analytical skills and application know-how including the following areas:

-Developing technical application support, especially industry-standard platforms such as Lotus Notes, .NET/IIS, Sharepoint, Java, Documentum, SQL, and others;

-Managing of multiple conflicting deadlines and competing priorities;

-Identifying trends and escalating issues to the appropriate contacts;

-Operating and administering specific services in support of the firms enterprise architecture vision and applicable technical standards;

-Working collaboratively with the service manager, other members of the managed service and implementation teams, and individuals who support enabling technologies used by the service;

-Exercising due diligence when assessing operational risks and proposing technical solutions that will meet service manager expectations;

-Developing and maintaining technical processes, including supporting documentation, associated with the establishment and operation of specific collaboration services;

-Implementing technical solutions that align with the firms technology vision as laid out by the solution architects;

-Developing and maintaining a current understanding of the technical architecture and designs associated with the cloud collaboration services delivered, and all relevant enabling technologies;

-Defining and maintaining administrative processes that support existing and new collaboration services and capabilities; and

-Working in complex technical environments.

All qualified applicants will receive consideration for employment at PwC without regard to race; creed; color; religion; national origin; sex; age; disability; sexual orientation; gender identity or expression; genetic predisposition or carrier status; veteran, marital, or citizenship status; or any other status protected by law. PwC is proud to be an affirmative action and equal opportunity employer.


Posted: 2019-10-31 Expires: 2019-12-01

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Level 3 Applications Support Lead

Houston, TX 77002

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