1+ months

Issue Resolution Specialist

Atlanta, GA 30339
JobTitle: Issue Resolution Specialist
Job ID: 366269_en-us
Salary Range: null- null
Job Category: Merchandising
Employment type: Full Time

Position Description:

The ISE (In-Store Environment) Issue Resolution Specialist is responsible for resolving issues logged by the MET and third party associates in our stores when executing projects. The specialist will be responsible for leveraging training, issues matrices, and departmental knowledge to drive expedited resolution and allow in-store labor teams to complete projects as quickly as possible.

  • 70%- Review issues logged by MET or third party labor associates related to projects being executed in our stores. Assess issue, determine resolution, and deploy necessary adjustments and/or items to enable completion. 
  • 20%- Train on upcoming projects to ensure good base knowledge before execution begins 
  • 10%- Escalate pervasive issues which require departmental supportNATURE AND SCOPE:

    This position reports to the Issue Resolution Manager. 
    This position has no direct reports.


    Environment: Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable.

    Travel:  Typically requires overnight travel less than 10% of the time.


Posted: 2020-11-27 Expires: 2021-02-05

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Issue Resolution Specialist

Home Depot, Inc.
Atlanta, GA 30339

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