10 days old

INSTALLATION PROJECT COORDINATOR - HDDC

Gaithersburg, MD 20877
JobTitle: INSTALLATION PROJECT COORDINATOR - HDDC
Job ID: 369989_en-us
Salary Range: null- null
Job Category: Retail/Merchandising
Employment type: Full Time

Position Description:
POSITION PURPOSE

The HDDC Installation Project Coordinator serves as the customer advocate, to ensure the highest quality installation for complex customer projects. This role builds a strong partnership with the Service Providers, Order Management Specialist (OMS) and their assigned Installation Management Specialist. This associate is the gatekeeper for administrative tasking utilized to support the Installation Management Specialist and the customer’s project. The HDDC Installation Project Coordinator proactively supports the Installation Management Specialist, to keep them informed of the status of their assigned projects. This position partners with the Order Management Specialist (OMS) to ensure timely and accurate fulfillment of all special orders from the initial sale through the lifecycle of project completion. The Installation Project Coordinator provides updates for the Installation Management Specialist by working with the OMS to verify shipments, inquire about product availability, product returns and secure product lead times on any necessary re-orders. This position interacts with HDDC OMS, vendors, HDDC showroom associates, The Home Depot store associates, Logistics Specialist, trucking/shipping companies, Service Providers and the customers to ensure excellent customer service.

MAJOR TASKS, RESPONSIBILITIES AND KEY ACCOUNTABILITIES

90% Customer Service - Reschedules appointments and cancel when appropriate; Answers inbound calls from customers who have been referred through a store associate, internet lead or other source; Confirms scheduled appointments by validating appointment date/time, address, phone number and project status; Resolves customer complaints or involves the appropriate Install Management Specialist/HDDC Manager to ensure customer satisfaction; Utilizes all available tools to receive, review, respond and update all relevant information; Cooperates with Associates, Installation Management Specialists, Supervisors, and Managers, and completes work activities, as assigned; Documents all Install Management Specialists/Service Provider/OMS/Vendor/Delivery Agent interactions in the computer system for tracking

10% Self-Development - Routinely develops skills in related areas of expertise; Maintains awareness of daily, weekly, monthly sales reports; Proactively seeks knowledge on all HDDC products and services

NATURE AND SCOPE

This position typically reports to Order Management Supervisor
This position has 0 Direct Reports

ENVIRONMENTAL JOB REQUIREMENTS

Environment:

Typically located in a comfortable indoor area. There may be regular exposure to mild physical discomfort from factors such as dust, fumes or odors, temperature extremes, loud noise, strong drafts, or bright lights.

Travel:

No travel required.

Categories

Posted: 2021-03-31 Expires: 2021-04-30

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INSTALLATION PROJECT COORDINATOR - HDDC

Home Depot, Inc.
Gaithersburg, MD 20877

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