28 days old

Implementation Operations Manager

Melbourne, VIC 3170
Position Purpose :
Manage business activities, processes and tools that assist the Implementation team to operate effectively, efficiently and in support of business strategies and objectives.
Key Responsibilities :
  • Work closely with Sales Operations to ensure planning, reporting and documentation underpin a great client experience.
  • Define governance regime, management information reporting and key performance metrics.
  • Provide Implementation reporting including, but not limited to - Forecasting, Governance, Metrics and Results.
  • Provide Commercial oversight including quoting and discount management.
  • Identify risk areas through monitoring, reviewing and reporting.
  • Drive BPI initiatives and support process development within Implementation ensuring engagement from key stakeholders, clear objectives and deliverables, expected benefits, ROI and ensure agreed action points are implemented in a timely manner.
  • Drive efficiencies & improvement and manage internal project intake.
  • Design and manage the resources management plan and Implementation & Consulting Dashboard.
  • Forecast resource demand and requirements for the organisation, through engagement with the Sales team and monitoring of the Sales Pipeline.
  • Identify, allocate and deploy project resources based on resource capacity and capability across all client projects (in consultation with ADP stakeholders).
  • Identify resource gaps and work with multiple teams to ensure resource coverage is achieved.
  • Use tools and techniques to support project scheduling and project time management, e.g. MS Project Server and/or Salesforce, Siebel, or PlanView.
  • Raise schedule related issues and risks with Implementation Director.
  • Conduct analysis and report on combined Project Managers' and Implementation Consultant status reports /schedules including slippage and variances.
  • Ensure relevant Implementation checklists/documentation are kept up to date for Sales & Relationship Management associates.
  • Understand all ANZ products and appropriate handling of sales orders in order to verify and ensure that only compatible product features/hardware have been sold to clients.
  • Maintain and report on Backlog, ESI metrics and other efficiency measures.
  • Effectively manage revenue management system within Implementation, including reporting for the weekly review and coordination meeting.
Certifications / Qualifications:
  • Tertiary Qualifications (Cert IV / Diploma within Business / IT or related tertiary qualifications) or relevant experience may be accepted in lieu of formal qualifications.
  • Project Management qualifications would be an advantage.

Preference will be given to candidates who have the below :
End to End Implementation
Planning & Scheduling
Service Delivery
Risk Management
Process Improvement
Project Management
Stakeholder Management
Reporting & Analysis
Solutions focused
Strong Verbal and Communication skills

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Posted: 2020-10-27 Expires: 2020-11-28

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Implementation Operations Manager

ADP
Melbourne, VIC 3170

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