1+ months

IB SR ANALYST CUSTOMER SERVICE

Jacksonville, FL 32205
JobTitle: IB SR ANALYST CUSTOMER SERVICE
Job ID: 346624_en-us
Salary Range: null- null
Job Category: Customer Service
Employment type: Full Time

Position Description:

If you want to join a dynamic organization where leadership strives to put their best foot forward with their employees and their clients, come join The Home Depot PRO team. This is an excellent opportunity for a Customer Service Analyst. This position will support many different operational aspects of Customer Service which could include quality, process mapping, training & development, reporting, technology, etc... This position is based out of the Jacksonville, FL corporate location.
MAJOR TASKS, RESPONSIBILITIES AND KEY ACCOUNTABILITIES

  • 25%- Responsible for in-depth analysis of operational performance and results. Recommend and take corrective actions as necessary. Set-up standard reporting templates and time-frames for publication. 
  • 25%- Analyze and ensure optimal process execution across the multiple Customer Service Call centers. Utilize Key Performance Indicators (KPI) to recommend best practices and operational efficiency. 
  • 25%- Utilize baseline process mapping and quality tool to improve process consistency, driving improved productivity in the call centers and improve the overall customer experience. 
  • 20%- Leverage technology capabilities within Customer Service and ensure all operations, processes and initiatives maximize those capabilities to drive optimal performance 
  • 5%- Other duties and percentages may change or be assigned based on the needs of the department and organization.

    NATURE AND SCOPE
    This position reports to the Sr. Manager Customer Service. 
    This position has 0-1 direct reports.
    ENVIRONMENTAL JOB REQUIREMENTS
    ENVIRONMENT: 
    Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable.
    TRAVEL: 
    Typically requires overnight travel less than 10% of the time.

Categories

Posted: 2020-01-06 Expires: 2020-03-05

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IB SR ANALYST CUSTOMER SERVICE

Home Depot, Inc.
Jacksonville, FL 32205

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