1+ months

IB SERVICE SUPERVISOR - San Jose, CA #3472

San Jose, CA 95118
JobTitle: IB SERVICE SUPERVISOR - San Jose, CA #3472
Job ID: 345482_en-us
Salary Range: 0.0- 0.0
Job Category: Distribution/Transportation Facilities
Employment type: Full Time

Position Description:
POSITION PURPOSE
Conduct and/or manage all functions and future growth of the parts and service department for Interline Brands.
Assist all customers, internal and external, with part and equipment recommendations. Handle all service or parts related inquiries and orders.
The Input of any data entry information to include: customer orders, purchasing, receiving, reports, and inventory, as needed.
Schedule all equipment repairs and service activities, in the shop and at the customer location, while adhering to our first in, first out policy for repairs.
Create and develop new business opportunities in all markets for part and service sales.
Help to maintain adequate inventory, both in the shop and in the service van(s) with focus to optimize repair turn-around times and inventory cycle times.
Provide follow up calls for repair estimate approvals and to assess customer satisfaction.
Maintain and update all service manuals and files. Maintain all daily and monthly reports and records pertaining to the department.
Ensure the service department is always neat, clean, organized and all employees present themselves as service professionals.
Work with Operations Managers and National Service Manager to continually optimize performance via process improvements.
Assist Operations Manager with proper maintenance and operation of all service vehicles per company policy.
Always attempt to keep customers satisfied with high work quality and timeliness of repairs, while providing prompt responses to all inquiries.
MAJOR TASKS, RESPONSIBILITIES AND KEY ACCOUNTABILITIES
50%- Parts and repair order entry, inquiry and follow-up. Estimate approvals, part quotes, vendor warranty, part lookup, etc.
25%- Technician scheduling and prioritizing. Tech training and assistance.
25%- Work with the sales, sales support, transportation, and warehouse teams to ensure we exceed customer expectations with regard to repair and part services.
NATURE AND SCOPE
This position reports to the IBDC Operations Manager / National Sales Manager.
This position has 3 direct reports.
ENVIRONMENTAL JOB REQUIREMENTS
Environment:
Typically located in a comfortable indoor area. There may be regular exposure to mild physical discomfort from factors such as dust, fumes or odors, temperature extremes, loud noise, strong drafts, or bright lights.
Travel:
Typically requires overnight travel less than 10% of the time.
Additional Environmental Job Requirements:

Categories

Posted: 2019-12-17 Expires: 2020-02-15

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IB SERVICE SUPERVISOR - San Jose, CA #3472

Home Depot, Inc.
San Jose, CA 95118

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