POSITION PURPOSE
The Home Depot PRO is looking for outstanding individuals to be Customer Service Professionals to join our Customer Service Team. The Customer Service Representative III will handle a variety of work arising from our Customer and Sales Professionals' incoming calls, emails and faxes. Responsibilities include placing orders, providing account maintenance and order support, processing returns and other transactions to ensure we provide the best industry leading customer experience. The Customer Service Representative III will demonstrate a high proficiency in all the Interline Brands portfolio with strong product knowledge. A Customer Service Representative III may also be required to learn Home Depot systems to support integrated business initiatives.

MAJOR TASKS, RESPONSIBILITIES AND KEY ACCOUNTABILITIES

• 25%- Process quotes, orders, credits, and other tasks while handling inbound and outbound calls and multi-media (fax, email), make outbound calls as required. Offer Customer Service oriented up-selling in all interactions. Maintain a high level of quality.
• 15%- Provide account maintenance and order support (e.g. status and tracking)
• 20%- Handle web, e-commerce calls and multi-media. Handle disputes and escalations to an equitable resolution all the while focusing on excellent customer service
• 10%- Assist with special projects and handling of orders
• 30%- Become certified/trained in two systems of the Home Depot PRO and learn THD systems supporting integration activities.

  NATURE AND SCOPE
  This position reports to the Sr. Manager Customer Service. 
  This position has no direct reports.
  ENVIRONMENTAL JOB REQUIREMENTS
  ENVIRONMENT: 
  Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable.
  TRAVEL
  Typically requires overnight travel less than 10% of the time.