1+ months

IB MANAGER I, CUSTOMER SERVICE

Anywhere, USA 00000
JobTitle: IB MANAGER I, CUSTOMER SERVICE
Job ID: 366794_en-us
Salary Range: null- null
Job Category: Customer Service
Employment type: Full Time

Position Description:
POSITION PURPOSE
To assist, support and grow our 1.5m plus PRO Customers. Provide daily assistance to our Sales personnel in growing the PRO business. Contribute to the delivery of the One Home Depot Pro Strategy and meeting our business objectives. The primary focus of this position is to lead THD Pro Customer Service training development & delivery. The Home Depot Pro Training Manager is responsible for leading the training of both leaders and front-line associates across multiple lines of business (LOB). These LOB’s include B2B, Legacy and Pro MRO. Training needs to include in person, virtual and digital mediums. Key responsibilities include but are not limited to leading teams on training initiatives projects, effective communication to teams and other leaders, reviewing and understanding data, identifying trends in business and applying knowledge to curriculum that improves the overall quality of the THD Pro customer experience. A successful Home Depot Pro Training Service Manager will possess and demonstrate strong leadership skills, analytical ability and communication skills.

The successful candidate should live in Jacksonville, FL, Pompano, FL, Atlanta, GA and/or Tulsa, OK.

MAJOR TASKS, RESPONSIBILITIES AND KEY ACCOUNTABILITIES

* 25%- Manages, coaches and develops a team of 6 FTE who provide support for our front-line Customer Service Centers and internal business partners. 
* 25%- Provides standardized reporting (Dashboard, Headcount, THD, IRT, Open), executive Dashboard and ad hoc reporting as requested by the VP and Senior Director.
* 25%- Implements new and standardizes existing processes to create alignment across the organization (e.g., WFM principles, team huddles, QA program).
* 25%- Supports and sometimes coordinates the deployment of new technologies within the Customer Service team
NATURE AND SCOPE
Reports to Director, Customer Service. Has 5+ direct reports.

ENVIRONMENTAL JOB REQUIREMENTS
Environment:
Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable.

Travel:
Typically requires overnight travel 5% to 20% of the time.

Additional Environmental Job Requirements:
Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions there may be a need to move or lift light articles.

Categories

Posted: 2020-12-08 Expires: 2021-03-06

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IB MANAGER I, CUSTOMER SERVICE

Home Depot, Inc.
Anywhere, USA 00000

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