17 days old

IB CUST SVC REP I

Pompano Beach, FL 33064
JobTitle: IB CUST SVC REP I
Job ID: 360553_en-us
Salary Range: 0.0- 0.0
Job Category: Customer Service
Employment type: Full Time

Position Description:

POSITION PURPOSE
The main responsibility of the Customer Service Representative is to provide accurate support for the client, vendor, and all other parties involved. Maintain a positive, flexible outlook, allowing for growth of the organization. Be the face and voice of this company and listen carefully to what the customer is saying while maintaining a polite and helpful attitude. Handle a variety of contacts in a fast-paced customer driven Call Center Environment. Associates are the first point of contact for our Customers and/or Sales Associates via Fax, Email and Calls. You must be able to multi-task while understanding the intricacies of processing orders, returns, complaints, tracking of orders and/or general questions. Customer experience is a top priority and an absolute focus.

MAJOR TASKS, RESPONSIBILITIES AND KEY ACCOUNTABILITIES

  • 40%- Receive incoming calls, faxes or emails to place orders, process returns, answer product questions, provide order status and/or route customer to appropriate Department or Sales Professional. 
  • 15%- Handle customer complaints utilizing tools, training and problems solving skills as well as de-escalation techniques, conflict resolution skills and professionalism 
  • 15%- Provide helpful, professional, courteous assistance to all customers (Internal and External). 
  • 10%- Provide knowledge insight and information about our products by utilizing tools such as catalog and website. Upsells to Customers as designated. 
  • 20%- Interacts with other departments to resolve billing and shipping issues, and other clerical duties as assigned.  Performs special projects as assigned.

Categories

Posted: 2020-09-10 Expires: 2020-10-10

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IB CUST SVC REP I

Home Depot, Inc.
Pompano Beach, FL 33064

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