9 days old

HR Solutions Specialist (PEO Live Chat)

Alpharetta, GA 30009

ADP's Professional Employer Organization is hiring an HR Solutions Specialist

We strive for every interaction to be driven by our CORE values, does this sound like you?

Insightful Expertise -- Are you the kind of person that loves to learn new things and show off what you learned to solve problems?

Integrity is Everything -- Is honesty and working for a company with strong moral values important to you?

Service Excellence -- Do you take pride getting the right answers and helping clients make their jobs easier?

Inspiring Innovation -- Are you the kind of person that comes up with new ways of doing things, questions what has been done before and enjoys giving feedback?

Each Person Counts -- Does working in a team environment, where you have fun, share experiences and support your friends sounds like something you would enjoy?

Results-Driven -- Do you like to challenge yourself and others with healthy competition, love to get things right the first time and get things done the first time?

Social Responsibility -- Would you like to work for a company that pays you to volunteer for the causes you care about?

If you share our values, let's talk about what you'll be doing:

Responsibilities

  • Use your skills to be a specialist in providing solutions to all our offerings, HR, Payroll, Benefits and more.
  • Put your problem-solving skills to use and troubleshoot technology issues.
  • Provide state of the art service using our digital technology tools and channels.
  • Partner with our teams to help provide a seamless experience for our clients.
  • Build relationships with client administrators to help them run their business by applying empathy and a sense of urgency with every interaction.
  • Continuous learning of product features, services and compliance to safeguard our clients and their employees.
  • Provide leaders with suggestions around how to make your job easier and share what's most important to your clients.

Experience -- Required Qualifications

  • 2+ years in a Customer Service environment
  • 2+ years HR Generalist, Payroll or Benefits experience
  • Bachelor's Degree or its equivalent in education and experience
  • A strong focus on client satisfaction in a relevant industry or as an HR/HRIS practitioner with systems experience
  • Must be comfortable working in a performance-based and structured environment while demonstrating high ethical standards
  • The ability to work in a team environment as well as work independently while making sound decisions
  • Initiative to seek out answers, solutions, and positive outcomes for both the client and ADP
  • Proficiency in the latest web technologies and working knowledge of various operating systems
  • Proven ability to produce positive results.
  • Strong client relationship-building skills.
  • Demonstrate organizational skills like the ability to multi-task, set priorities, and follow up promptly.

Skills:

  • Typing proficiency of 50 wpm
  • Ability to troubleshoot technical issues
  • Love to work in a fast-paced, constantly changing environment
  • Effective verbal and written communication skills using an omnichannel approach
  • Knowledge of Microsoft Office with a strong working knowledge of Excel
  • Excellent interpersonal and telephone skills and demonstrated client conflict resolution skills necessary
  • Project management and effective time management skills necessary
  • Be a change agent and participate in the agile development of the digital experience
  • Basic knowledge of ADP's WFN (or other enterprise PR & H&W) products and a proven proficiency of navigating the ADP organization (or other) to resolve client requests required preferred

BONUS POINTS FOR THESE: Preferred Qualifications

 

  • Industry specific certifications such as PHR or CPP
  • Up to 1 year of professional consulting experience or equivalent experience as a practitioner in a systems-related organization.
  • Experience learning and applying basic concepts in new situations regarding a sophisticated, Human Capital Management system in areas such as HR, Payroll, Tax, Benefits, 401k, etc. in both a classroom and in a hands-on environment.
  • Experience using Human Capital Management tools.
  • Compliance knowledge around HR, Payroll and Benefits.
  • History using and contributing to a knowledge management system.

 

Please check your email for an invitation to schedule a phone screening if you are selected for further consideration.
(Please ensure your email is set to accept emails from ADP or check your Spam folders for emails from ADP - Career Opportunities)

Explore our COVID-19 page https://jobs.adp.com/covid19/ to understand how ADP is approaching safety, travel, the hiring interview process, and more.

Diversity, Equity, Inclusion & Equal Employment Opportunity at ADP: ADP affirms that inequality is detrimental to our associates, our clients, and the communities we serve. Our goal is to impact lasting change through our actions. Together, we unite for equality and equity. ADP is committed to equal employment opportunities regardless of any protected characteristic, including race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, or protected veteran status and will not discriminate against anyone on the basis of a disability. We support an inclusive workplace where associates excel based on personal merit, qualifications, experience, ability, and job performance.

Ethics at ADP: ADP has a long, proud history of conducting business with the highest ethical standards and full compliance with all applicable laws. We also expect our people to uphold our values with the highest level of integrity and behave in a manner that fosters an honest and respectful workplace. Click https://jobs.adp.com/life-at-adp/ to learn more about ADPs culture and our full set of values.

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Posted: 2021-04-02 Expires: 2021-05-09

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HR Solutions Specialist (PEO Live Chat)

ADP
Alpharetta, GA 30009

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