20 days old

HR Services Resolution Expediter

Atlanta, GA 30339
JobTitle: HR Services Resolution Expediter
Job ID: 374453_en-us
Salary Range: 0.0- 0.0
Job Category: Human Resources
Employment type: Full Time

Position Description:

POSITION PURPOSE
The HRSC Resolution Expediter supports The Home Depot's HR Service Center (MYTHDHR) in providing excellent customer service to the contact center customers, associates and managers via active listening and professional communication during the intake of inbound communication from both internal and external customers via telephone, letters, e-mail and/or social networks.  The HRSC Resolution Expediter resolves customer issues such as associate pay and other HR-related transactions and communicates resolution to appropriate parties and identifies problems that he/she cannot resolve and escalates them to appropriate leader within the department. Takes ownership of customer issues and provides complete end to end issue resolution by utilizing resources available.
MAJOR TASKS, RESPONSIBILITIES AND KEY ACCOUNTABILITIES
80% Customer interaction including inbound customer concerns, outbound customer follow-up and issue resolution.
20% Customer issue resolution including follow up to internal and external resources. Other activities as assigned by leadership.
NATURE AND SCOPE
Reports to HRSC Supervisor.
No direct responsibility for supervising others.
ENVIRONMENTAL JOB REQUIREMENTS
Environment:
Located in a comfortable indoor area. Any unpleasant condition would be infrequent and not objectionable.
Travel:
Typically requires overnight travel less than 10% of the time.
Additional Environmental Job Requirements:

 

Categories

Posted: 2021-04-20 Expires: 2021-05-20

Before you go...

Our free job seeker tools include alerts for new jobs, saving your favorites, optimized job matching, and more! Just enter your email below.

Share this job:

HR Services Resolution Expediter

Home Depot, Inc.
Atlanta, GA 30339

Join us to start saving your Favorite Jobs!

Sign In Create Account
Powered ByCareerCast