15 days old

Home Service Coordinator - (Bilingual Spanish) Ferraris

Atlanta, GA 30339
JobTitle: Home Service Coordinator - (Bilingual Spanish) Ferraris
Job ID: 374804_en-us
Salary Range: null- null
Job Category: Services
Employment type: Full Time

Position Description:
POSITION PURPOSE
The Home Service Coordinator operates as a sales and customer support expert that help build, manage and facilitate an active and diverse community of local Service Professionals across many trades. They will be expected to educate consumers and trade professionals about the value of using and partnering with THD/Pro Referral. Home Service Specialist will on-board Service Professionals; ensuring they have a complete understanding of all tools, resources, and process to achieve a high rate of customer satisfaction. This position will also interact directly with consumers to facilitate quotes and close sales. The candidate(s) must be bilingual fluent in the Spanish language.

MAJOR TASKS, RESPONSIBILITES AND KEY ACCOUNTABILITIES
90%- Consumer & Professional Trade Businesses (Pro) customer support via inbound/outbound calls, email and chat systems. 
10%- Document customer interactions using web-based software tools and ensure end-to-end support, research and follow up are completed to ensure best effort in matches between professional trade businesses and consumers. Other activities as assigned by leadership

NATURE AND SCOPE
This position reports to a Supervisor, Customer Care. 
This position has no direct reports.

ENVIRONMENTAL JOB REQUIREMENTS
Environment: 
Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable.
Travel: 
Typically requires overnight travel less than 10% of the time.

Categories

Posted: 2021-04-23 Expires: 2021-06-02

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Home Service Coordinator - (Bilingual Spanish) Ferraris

Home Depot, Inc.
Atlanta, GA 30339

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