15 days old

HELP DESK TECHNICIAN

HealthcareSource

Minot, ND 58701

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POSITION SUMMARY
- Provides tier one support for all customer service/Help Desk activities from end users, patients, and client inquiries. Has a solid background in Information Technology support and a good understanding of the data, systems, products and or requirements of a Help Desk team. Can provide solid technical solutions and customer service for the customer, via telephone, email or in person. Escalates issues/requests a needed to appropriate tier 2 support personnel and tracks status of high priority issues until resolved.
MINIMUM QUALIFICATIONS AND REQUIREMENTS
- Licenses and Certifications Required
  - None
- Educational Requirements
  - AA degree in Computer Science, Information Systems, or related field or equivalent work experience preferred.
- Experience Requirements
  - 2-4 years of experience working as part of an IT Help Desk team or experience in a related field.
- Special Skills or Training Requirements
  - ITSM software experience preferred.
  - Excellent written and oral communication skills; comfortable presenting ideas and concepts.
  - Ability to exhibit a high degree of patience for inexperienced computer users required.
  - Strong interpersonal, written and verbal communications skills.
  - Ability to provide a high level of customer service.
  - Must be detail oriented and able to multi-task.
  - Must be self-motivated and driven.
  - Ability to problem solve and learn quickly.
  - Demonstrate professionalism in communication and in the office environment.
  - Must be coachable and easily receive feedback
  - Must maintain excellent attendance.
  - Must have a positive attitude.
  - Ability to manage time and multiple tasks/priorities.
  - Adaptable and flexible.
  - Strong interpersonal communications skills including the ability to ask relevant questions, effectively listen, provide information, and collaborate with others in a positive way.
  - Excellent project management skills.

HealthcareSource

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