1 day old
2018-05-222018-06-21

Help Desk Specialist

84 Lumber
Phoenix, AZ
  • Job Code
    8441 HDL1 002
84 Lumber Company | Job Description Page
Requisition Number: 8441 HDL1 002
Job Title: Help Desk Specialist
City: Phoenix
State: AZ
Salary Range: N/A

Help Desk Specialist

Description/Job Summary

The Help Desk Specialist position is responsible for providing Help Desk support for the operation of store hardware, software and networking. The specialist will also provide solutions to problems that can be solved through the stores POS and PC systems, and coordinate with various other departments to solve issues involving the pos system. 
 
  •   Responds to telephone calls, emails and personnel requests for technical support in a courteous manner.
  •   Perform post-resolution follow-ups to help requests.
  •   Researches issues and resolves technical problems.
  •   Works with systems and computer hardware vendors to resolve issues.
  •   Forwards issues requiring specialized technical knowledge to the appropriate network administration or soft-ware development personnel for resolution.
  •   Documents, tracks and monitors the problem to ensure a timely resolution.
  •   When required, escalates system problems to IT management.
  •   Assist stores and components plants with solving computer hardware/software problems.
  •   Support Daytime communications, night time communications, internet connectivity, home VPN connectivity.
  •   Solving issues with email/internet websites.
  •   Maintaining vendor software.
  •   Coordinating with outsourcing services, GTT, AMCOM.

Required Skills

  • Knowledge with DOS/UNIX/WINDOWS operating systems a plus.
  • Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists; interpret a variety of instructions furnished in written, oral, diagram or schedule form.
  • Ability to read and comprehend documents (i.e. policy and procedure manuals); write routine reports and correspondence; speak/present in front of a small group.
  • 1-3 years technical help desk experience.
  • Exceptional interpersonal skills, with a focus on rapport-building, listening, and questioning skills.
  • Experience working in a team-oriented, collaborative environment.
  • This position requires basic training and knowledge specific to hardware platforms, operating systems, operational tools, communication networks, and personal computers. 
  • Experienced with use of Microsoft Office Suite.
  • Experience with, or knowledge of, POS software preferred.
  • Retail systems experience preferred.

Required Education

  • Bachelor’s degree from a four-year college or university; or at least 2 years of specific experience and/or training related to the essential functions of the job; or equivalent combination of education and training.

84 Lumber Company is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, national origin, disability, or protected veteran status.

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Help Desk Specialist

84 Lumber
Phoenix, AZ

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84 Lumber
Phoenix, AZ

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