1+ months

HDQC Manager User Experience

Vancouver, WA 98665
JobTitle: HDQC Manager User Experience
Job ID: 350598_en-us
Salary Range: null- null
Job Category: Technology
Employment type: Full Time

Position Description:

POSITION PURPOSE

We are searching for a Manager of User Experience to manage an efficient, effective, and scalable UX design practice that creates easy-to-use applications that enable our associates to sell like experts in a variety of complex product categories.

What is it like to work at The Home Depot QuoteCenter?

Working at the world's fourth largest retailer mixes the best of many worlds: cutting-edge technologies applied to business problems, solving real needs for customers who spend billions of dollars across our stores in North America.

Responsibilities

  • Lead and manage the UX team
  • Manage support activities to meet user needs in a timely and cost effective manner while ensuring the right things get done as per the governance process.
  • Build relationship with key user and store operation groups to identify and resolve business issues.
  • Manage and tracks the progress of multiple development projects. Project management and administration that include work plans, resource planning and control, writing status reports, and preparing annual budgets.
  • Communicate status of development design to supervisors and end users.
  • Select, develop and motivate assigned staff.


    MAJOR TASKS, RESPONSIBILITES AND KEY ACCOUNTABILITIES
    40% - Oversees end-to-end experience across multiple applications and ensures a simple and delighting user experiences. 
    20% - Conducts competitive and usability research to understand user behavior with key shopping activities and to identify best practices. 
    20% - Ensures website look and feel, usability, information architecture, and content meet established standards and online best practices. 
    20% - Manages / develops team of ~6 UX professionals.

    NATURE AND SCOPE
    This position reports to Director User Experience. 
    This position has 6 direct reports.

    ENVIRONMENTAL JOB REQUIREMENTS

    Environment: 
    Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable.
    Travel: 

    Typically requires overnight travel less than 10% of the time.

Categories

Posted: 2020-02-28 Expires: 2020-04-29

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HDQC Manager User Experience

Home Depot, Inc.
Vancouver, WA 98665

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