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HDE Ordering Supervisor (130534)

Home Depot, Inc.
Atlanta, GA
  • Job Code
HDE Ordering Supervisor - Atlanta GA 30308 Skip Navigation
Job Details

HDE Ordering Supervisor (130534)

GA - Atlanta

  • Date Posted: Jul 31, 2019
  • Company: Home Services
  • Travel: None
  • Functional Area: Customer Service
  • Position Type: Full-Time
  • Relocation Provided: No

Position Description:
The Ordering Supervisor is a self-motivated leader capable of inspiring operational excellence, building strong, productive relationships with all levels of the organization, and motivating others to work as a team. The Ordering Supervisor leads a team of associates in executing strategic and tactical objectives to achieve area-specific and business unit goals and metrics. The holder of this position is responsible for hiring, training, developing, managing, and coaching Ordering associates to perform at optimum levels and exceed quality, productivity, and financial targets. Responsible for delivering quality results, meeting or exceeding the needs of the business, and maximizing customer satisfaction while building a positive, productive, enjoyable and winning culture while living and promoting The Home Depot values. The Ordering Supervisor should have comprehensive knowledge of HDE products and installation practices and procedures. The supervisor must have effective and professional verbal and written communication skills and be able to communicate with all internal and external stakeholders, including field associates and customers.


50%- Leads a team of associates in executing Ordering strategies, objectives, and area specific goals to ensure internal and external customer needs are met.
25%- Develop, hire, train, manage, and coach Ordering Team members in completing daily tasks and meeting area and business unit goals and objectives. Coach team members on career path development.
25%- Identify and address developmental, training, and performance opportunities to improve associate and departmental effectiveness and performance.


Reports to an Ordering Manager or above.
This role has between 6 an 11 direct reports.


Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable.
Typically requires overnight travel less than 10% of the time.

Must be eighteen years of age or older.
Must be legally permitted to work in the United States.

Education Required:
The knowledge, skills and abilities typically acquired through the completion of a high school diplomas and/or GED.

Years of Relevant Work Experience:
2 years

Physical Requirements:

Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions there may be a need to move or lift light articles.

Preferred Qualifications:
- Previous Supervisor/Management experience.
- 4 year degree or knowledge/experience in the home improvement industry.
- Strong team development skills.
- Experience in a call center environment

Knowledge, Skills, Abilities and Competencies:
- Excellent leadership skills.
- Excellent communication skills, both written and oral.
- Able to use Microsoft Office products.
- Proven experience managing multiple tasks simultaneously.
- Problem solving ability.
- Effective manager, effective time management, effective resource and workload management.
- Customer service and problem resolution skills.

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.


Posted: 2019-08-20 Expires: 2019-09-19

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HDE Ordering Supervisor (130534)

Home Depot, Inc.
Atlanta, GA

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