22 days old

HDE Ordering Manager

Atlanta, GA 30308
JobTitle: HDE Ordering Manager
Job ID: 363986_en-us
Salary Range: 0.0- 0.0
Job Category: Customer Service
Employment type: Full Time

Position Description:
POSITION PURPOSE
The Ordering Manager is responsible for driving the execution of specific business unit goals and the management of installation functions and deliverables for assigned branches, following the point of sale through installation. This role reports to the Divisional Operations Manager and is directly responsible for successful residential home improvement installation of HDE products within specified markets with combined installed revenue of 20-30M. The incumbent is responsible for branch unit performance including but not limited to, converting sales revenue to installed revenue through teams, and managing approximately 1,000 installation jobs monthly. The Ordering Manager operates through a team to communicate expectations, ensures department performance outcomes, and drives support of strategies tied to outstanding customer service, adherence to performance metrics and quality standards. The manager is also responsible for ensuring that results meet or exceed performance standards and metrics related to timely completion of jobs, minimal service issues, and achieving cycle time requirements within specified geographies.

MAJOR TASKS, RESPONSIBILITIES AND KEY ACCOUNTABILITIES
25% - Sets priorities for assigned branches and directly manages assigned team towards the achievement of branch objectives and goals.
25% - Ensures that assigned branch unites handle inbound/outbound communications to the highest professional standards and to the satisfaction of the customer and the Company. Works through direct reports to maintain excellent service level, monitors performance and ensures the branch unit's performance meets/exceeds standards.
20% - Effective trainer on new processes and technological improvements. Acts as an escalation path for customer concerns and periodically conducts real-time call/email or chat monitoring. Conducts coaching with associates in order to enhance service quality and increase productivity and branch performance.
15% - Evaluates real-time performance and contributes to continuous improvement initiatives by tracking customer issues, identifying patterns and root causes and executing recommended solutions. Responsible for process improvements, training and development. Promotes ongoing cooperative relationships.
15% - Ensures positive working relationships, effective communication and ensures that associates are equipped with information critical to the success of their roles. Builds and develops an effective, high performing team. Works through direct reports to ensure competence and continuing improvement. Other tasks as assigned.

NATURE AND SCOPE
This position reports to Divisional Operations Manager/Senior Manager.
This position has 5-15 direct reports.

ENVIRONMENTAL JOB REQUIREMENTS
Environment:
Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable.

Travel:
Typically requires overnight travel less than 10% of the time.

Categories

Posted: 2020-11-06 Expires: 2020-12-06

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HDE Ordering Manager

Home Depot, Inc.
Atlanta, GA 30308

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