27 days old

HDE Ordering Coordinator (133797)

Home Depot, Inc.
Atlanta, GA
  • Job Code
HDE Ordering Coordinator - Atlanta GA 30308 Skip Navigation
Job Details

HDE Ordering Coordinator (133797)

GA - Atlanta

  • Date Posted: Sep 25, 2019
  • Company: Home Services
  • Travel: 0-10%
  • Functional Area: Customer Service
  • Position Type: Full-Time
  • Relocation Provided: No

Position Description:
The HDE Ordering Coordinator is responsible for utilizing The Home Depot Services systems and processes to coordinate all the functions related to the ordering of jobs as well as acting as a liaison between the sales team, install team, and vendors. Responsible for initial input of orders from the field, ordering of materials, and checking orders for accuracy. Responsible for ensuring the customer experience by resolving issues that can effect job completion. Will act as a contact to field personnel, vendors, customers, and others as necessary.


20% - Input orders from field to Home Depot Services systems accurately to ensure that correct materials are ordered and release jobs to production (RTP).
20% - Order materials from vendors based on measurements provided by the field install team.
15% - Verify order accuracy using LMS to review submitted paperwork from sales consultant by reviewing measures and dimensions of materials that need to be ordered and partnering with branch for clarification when errors appear.
15% - Follow up with vendors on ordered product and meet deadlines for contacting vendors based on a specific location's availability.
15% - Provide ETA's on ordered product to ensure accuracy in being able to schedule jobs based around availability of materials.
15% - Act as liaison for field partners via email and phone to help resolve issues.


This position reports to Operations Manager.
This position has 0 direct reports.


Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable.


Typically requires overnight travel less than 10% of the time.

Must be eighteen years of age or older.
Must be legally permitted to work in the United States.

Education Required:
The knowledge, skills and abilities typically acquired through the completion of a high school diploma and/or GED.

Years of Relevant Work Experience:
1 years

Physical Requirements:

Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions there may be a need to move or lift light articles.

Preferred Qualifications:
- Knowledge of Home Depot Systems and processes helpful (knowledge of L.M.S. - preferred, but not required).
- Ordering and data entry background.
- Excellent verbal and written communication skills.
- Ability to multi-task, be detail oriented, and able to build relationships through teamwork and a solution driven attitude.
- Must be customer service oriented.
- Bilingual preferred, but not required.
- Knowledge of products related to windows, roofing, siding, gutters or insulation preferred, but not required.

Knowledge, Skills, Abilities and Competencies:
- Ability to communicate clearly and concisely (both written and verbal).
- Proven ability to manage multiple projects simultaneously and accurately.
- Strong time management skills.
- Excellent typing skills.
- Experience using a computer including Microsoft Office programs (Excel, Word and Outlook)

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.


Posted: 2019-10-17 Expires: 2019-11-16

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HDE Ordering Coordinator (133797)

Home Depot, Inc.
Atlanta, GA

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