15 days old

HDE Contact Center Supervisor

Atlanta, GA 30308
JobTitle: HDE Contact Center Supervisor
Job ID: 360191_en-us
Salary Range: 0.0- 0.0
Job Category: Customer Service
Employment type: Full Time

Position Description:
POSITION PURPOSE
Incumbent is responsible for ensuring the business goals of the departments are met. They are responsible for delivering quality results and maximizing customer satisfaction while demonstrating the core values of The Home Depot. The supervisor must have a comprehensive knowledge of HDE products, installation, and/or lead/appointment processes. The supervisor leads a team of associates in executing strategies and objects set forth by management and is responsible for recruiting, hiring, training, and managing customer service associates to achieve department and position goals. Incumbent should be self-motivated to achieve department and position goals. Incumbent should be self-motivated and able to motivate others to work as a team. The supervisor must be able to effectively communicate verbally and in writing with all internal and external stakeholders, including field associates and customers.

MAJOR TASKS, RESPONSIBILITIES AND KEY ACCOUNTABILITIES
50%-Leads a team of associates in executing strategies, objectives, and specific goals set forth by management to ensure internal and external customer needs are met.
25%-Recruit, hire, train, and manage customer service representatives in completing their tasks and meeting goals established by leadership team.
25%-Identify and address training and performance opportunities to improve position and department performance.

NATURE AND SCOPE
This position reports to a Manager or above.
This position has 8-15 direct reports

ENVIRONMENTAL JOB REQUIREMENTS
Environment:
Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable.

Travel:
Typically requires overnight travel less than 10% of the time.
Additional Environmental Job Requirements:

Categories

Posted: 2020-09-03 Expires: 2020-10-03

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HDE Contact Center Supervisor

Home Depot, Inc.
Atlanta, GA 30308

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