The Design Center is a spectacular new interactive showroom experience. Our showroom, unlike any other with endless inspiration everywhere you look, thanks to our 30+ interactive kitchen, bath, and laundry rooms. Customers will explore hundreds of products from the most innovative brands in appliances, cabinetry, fixtures and more!Position Purpose:
The HDDC Receptionist is the first point of contact for clients and are responsible for creating a warm, inviting, and friendly introduction to the HDDC. Receptionists' will greet and educate clients on the inspirational services the HDDC offers to make their dream kitchen and/or bath a reality. HDDC Receptionists' are responsible for handling front office reception and administration duties, scheduling and rescheduling appointments, and handling basic inquiries.

Major Tasks, Responsibilities & Key Accountabilities:
90% - Customer Service:
- Follows up with clients via telephone when appropriate
- Update calendars and schedules meetings for associates
- Resolves client complaints or involves the appropriate manager to ensure customer satisfaction
- Greet clients and offer a beverage as they enter the HDDC
- Ensure reception area is tidy and presentable, with all necessary materials (e.g. pens, forms, and brochures)
- Answer phone calls from clients, vendors, stores, etc. and route to the appropriate party
- Receive, sort, and distribute daily mail/deliveries


10% - Self-Development:
- Routinely develops skills in related areas of expertise
- Stays abreast of daily, weekly, monthly sales reports
- Proactively seeks knowledge on all HDDC products and services

Nature and Scope:
This position reports to the Showroom Manager.
This position has 0 direct reports.

Environmental Job Requirements:
Environment:
Typically located in a comfortable indoor area. There may be regular exposure to mild physical discomfort from factors such as dust, fumes or odors, temperature extremes, loud noise, strong drafts, or bright lights.

Travel:
Typically requires overnight travel less than 10% of the time.