1+ months

HDDC MASTER PLUMBER - Rockville

Rockville, MD 20847
  • Jobs Rated
    119th
JobTitle: HDDC MASTER PLUMBER - Rockville
Job ID: 391653_en-us
Salary Range: null- null
Job Category: Retail/Merchandising
Employment type: Full Time

Position Description:

The Design Center is a spectacular new interactive showroom experience. Our showroom, unlike any other with endless inspiration everywhere you look, thanks to our 30+ interactive kitchen, bath, and laundry rooms. Customers will explore hundreds of products from the most innovative brands in appliances, cabinetry, fixtures and more.
Position Purpose:
The HDDC Master Plumber/Gas Fitter will be responsible for installation activities in a customers' home as they relate to plumbing and gas hookups for appliances that were purchased by the customer at the HDDC. This role will be required to maintain a master plumber/gas fitter license and to keep their licensing current while employed with the company.

The HDDC Master Plumber/Gas Fitter will ensure a customer's selected appliance is installed to manufacturer and local code specifications and may be called upon to assist in general appliance install activities. This role will be required to offer a high level of professionalism and will need to communicate clearly with customers in their homes.

The HDDC Master Plumber/Gas Fitter must be able to work in a fast paced environment while maintaining a high level of precision.
This role will require problem solving and strong communication and follow-up skills and is responsible for ensuring clients receive the highest level of customer satisfaction possible.

Following Home Depot's safety policies and procedures are critical to performing the duties of the HDDC Master Plumber/Gas Fitter. Each associate has the responsibility of providing a safe working environment by following all safety policies & standards, completing specified training, immediately correcting hazards & unsafe conditions or reporting conditions to the HDDC management team and working safely as not to endanger themselves, co-workers, vendors, or customers. 

This position has no directs reports, but requires the leadership of a work group: assign and review work, train and contribute to performance appraisal (but not hiring, firing or disciplinary action).

Major Tasks, Responsibilities & Key Accountabilities:
90% Customer Service and Appliance Install - Use plumbing/gas expertise to ensure customer appliances are installed per local codes and requirements; Assist in general appliance install activities with the HDDC team; Pull necessary permits and ensure compliance with all state/local regulatory requirements for jobs; Ensure paperwork/contact information is available and in order for each measure; Maintain/file all order paperwork and electronic correspondence for each measure/order; Maintain relevant professional certifications; Answer customer questions regarding products and processes; Follows up with clients via telephone when appropriate. Resolve client complaints or involves the appropriate manager to ensure customer satisfaction.


10% Self-Development -Proactively seeks knowledge on all HDDC products and services; Routinely develops skills in related areas of expertise; Cooperate with other Associates to complete tasks; Partner with HDDC Leadership/Sales Departments to assist with Order Fulfillment.

Nature and Scope:
Typically reports to HDDC ASM or Supervisor. This position has no directs reports, but requires the leadership of a work group: assign and review work, train and contribute to performance appraisal (but not hiring, firing or disciplinary action).

Environmental Job Requirements:

Environment:
Typically in a comfortable environment but with regular exposure to factors such as temperature extremes, moving machinery, loud noise, and fumes which cause noticeable discomfort or a moderate risk of accident or illness.

Travel:
Typically requires travel between locations and requires overnight travel less than 10% of the time.

Working Conditions:
Usually in a comfortable environment but with regular exposure to factors causing moderate physical discomfort from such things as dust, fumes or odors.

Categories

Jobs Rated Reports for Plumber

Posted: 2021-12-16 Expires: 2022-07-27

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HDDC MASTER PLUMBER - Rockville

Home Depot, Inc.
Rockville, MD 20847

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Plumber
119th2019 - Plumber
Overall Rating: 119/199
Median Salary: $53,910

Work Environment
Poor
155/220
Stress
Medium
128/220
Growth
Very Good
40/220
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