17 days old


Rockville, MD 20847
Job ID: 407519_en-us
Salary Range: null- null
Job Category: Retail/Merchandising
Employment type: Full Time

Position Description:
The Design Center is a spectacular new interactive showroom experience. Our showroom, unlike any other with endless inspiration everywhere you look, thanks to our 30+ interactive kitchen, bath, and laundry rooms. Customers will explore hundreds of products from the most innovative brands in appliances, cabinetry, fixtures and more!

Position Purpose:
The Appliance Installer I is responsible for installing appliances for HDDC customers. They are responsible for the delivery and installation of products. The Appliance Installer I must ensure timely completion of all jobs and installations. The Appliance Installer I is responsible for ensuring customer satisfaction through timely, quality installation of products and services offered. The Appliance Installer I is responsible to ensure compliance and proper adherence to job process and installation standards.

Major Tasks, Responsibilities & Key Accountabilities:
70% Customer Service
-Ensures timely completion of all jobs and installations
-Listens to and resolves install complaints in the field and escalates issues if beyond their skill set
-Delivers appliances and plumbing products to customer's home or other specified location
-Document all pertinent information with regard to daily delivery and installation paperwork for accurate record keeping
-Obtain customer signature on packing slip for the receipt of goods with regard to pick-up, delivery or Installs
-Follows-up on customer concerns
-Ensures customer needs are met

30% Appliance Installation
-Works with team members to install appliances
-Ensures compliance and proper adherence to job process and installation standards
-Diagnoses installation issues, seeking additional support as needed
-Cleans and maintains the interior of vehicle
-Communicate status of each stop to scheduling and routing dept. along with accounting for accurate billing process
-Perform routine inspections on vehicle using vehicle inspection form and report any immediate safety concern to management

Nature and Scope:
-Reports to the Appliance Installation Manager
-This position has no direct reports

Environmental Job Requirements:
Typically in a comfortable environment but with regular exposure to factors such as temperature extremes, moving machinery, loud noise, and fumes which cause noticeable discomfort or a moderate risk of accident or illness.

Typically requires overnight travel more than 50% of the time.

Additional Environmental Job Requirements:
-Bending, stooping, reaching, twisting, lifting, pushing, pulling and moving merchandise
-Moving around the facilities


Posted: 2022-06-16 Expires: 2022-07-20

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Home Depot, Inc.
Rockville, MD 20847

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