1+ months

GV Associate Service Center Representative - 185057

El Paso, TX 79901
  • Job Code
    185057
\u003Cdiv\u003E\u003Cstrong\u003EAt ADP we are driven by your success.\u003C/strong\u003E We engage your unique talents and perspectives. We welcome your ideas on how to do things differently and better. In your efforts to achieve, learn and grow, we support you all the way. If success motivates you, you belong at ADP. \u003Cbr /\u003E\u003Cbr /\u003EInsightful Expertise is a core value at ADP. And in GlobalView\u0026reg;, it\u0027s one of the reasons the world\u0027s largest companies - including 80% of the Fortune 500 - count on our solutions. We bring the proven expertise and responsiveness of one company and one team dedicated to unparalleled partnership and an unwavering relationship with our clients. We are a passionate partner committed to their success - and are looking for like-minded individuals who want to be part of our winning team. \u003Cbr /\u003E\u003Cbr /\u003EAs a member of the ADP GlobalView Americas Client Service Team, the \u003Cstrong\u003ECustomer Services Representative (CSR)\u003C/strong\u003E is the first point of contact in a tiered Support Model. The incumbent will be responsible for providing World Class Service to a designated group of client employees for payroll related enquiries, with primary support to US clients while serving as a backup for Mexico and Argentina clients. As a GlobalView CSR your duties include responding to employee enquiries, using troubleshooting techniques to resolve issues and client service techniques to manage sensitive enquiries regarding payroll in a call center environment. For issues that require escalation to internal tiers or the client the CSR will be responsible to ensure issues are documented, classified and prioritized within the Client Relationship Management application (CRM).\u003Cbr /\u003E\u003Cbr /\u003EService Quality is measured against a defined Service Level Agreement (SLA). CSR\u0027s are responsible to ensure adequate follow up to expedite the resolution of issues in a timely manner.\u003Cbr /\u003E\u003Cbr /\u003EWe strive for every interaction to be driven by our \u003Cstrong\u003ECORE\u003C/strong\u003E values: \u003Cstrong\u003EInsightful Expertise, Integrity is Everything, Service Excellence, Inspiring Innovation, Each Person Counts, Results-Driven, \u0026 Social Responsibility.\u003C/strong\u003E \u003Cbr /\u003E\u003Cbr /\u003E\u003Cstrong\u003ERESPONSIBILITIES:\u003C/strong\u003E\u003Cbr /\u003E \u003Cul\u003E \u003Cli\u003EAct as an internal expert for the employees of a designated client base.\u003C/li\u003E \u003Cli\u003EReceive inbound calls and tickets from employees with the goal of resolving the enquiry/issue on the first contact.\u003C/li\u003E \u003Cli\u003EEffectively utilize SAP and internal ADP systems and tools to document, troubleshoot and resolve enquiries/issues.\u003C/li\u003E \u003Cli\u003EMonitor \u0026 track issues for updates to ensure effective issue resolution.\u003C/li\u003E \u003Cli\u003EAct promptly and effectively within prescribed service levels to ensure World Class Service delivery.\u003C/li\u003E \u003Cli\u003EManage the customer relationship by effectively identifying sensitive employee concerns and escalating when necessary.\u003C/li\u003E \u003Cli\u003EProvide follow-up on issues in an effective and time sensitive manner.\u003C/li\u003E \u003Cli\u003EMake outbound calls to employees and other shared service providers internally at ADP as required.\u003C/li\u003E \u003Cli\u003EContribute to assigned projects associated to client service and complete assigned tasks.\u003C/li\u003E \u003Cli\u003EAssist with HR/Payroll Practitioner calls and tickets as required.\u003C/li\u003E \u003C/ul\u003E \u003C/div\u003E \u003CP\u003E\u003Cdiv\u003E\u003Cstrong\u003EPREFERRED QUALIFICATIONS:\u003C/strong\u003E Preference will be given to candidates who have the following:\u003C/div\u003E \u003Cul\u003E \u003Cli\u003ESAP knowledge and FPC preferably\u003C/li\u003E \u003Cli\u003EBi-Lingual (English/Spanish)\u003C/li\u003E \u003Cli\u003EAbility to work varying shifts\u003C/li\u003E \u003C/ul\u003E \u003Cdiv\u003E\u0026nbsp;\u003C/div\u003E\u003C/P\u003E \u003CP\u003EWe\u0027re designing a better way to work, so you can achieve what you\u0027re working for. Consistently named one of the \u0027Most Admired Companies\u0027 by FORTUNE\u00AE Magazine, and recognized by DiversityInc\u00AE as one of the \u0027Top 50 Companies for Diversity,\u0027 ADP works with more than 740,000 organizations across the globe to help their people work smarter, embrace new challenges, and unleash their talent. \u0022Always Designing for People\u0022 means we\u0027re creating platforms that will transform how great work gets done, so together we can unlock a world of opportunity.\u003C/P\u003E \u003CP\u003EAt ADP, we believe that diversity fuels innovation. ADP is committed to equal employment opportunities regardless of race, color, genetic information, creed, religion, sex, sexual orientation, gender identity, lawful alien status, national origin, age, marital status, or protected veteran status. We support an inclusive workplace where associates excel based on personal merit, qualifications, experience, ability, and job performance.\u003C/P\u003E

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Posted: 2019-10-31 Expires: 2019-12-12

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GV Associate Service Center Representative - 185057

ADP
El Paso, TX 79901

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