25 days old

Global Learning Services Operation - Director

New York, NY 10017

A career in our Human Resources team, within Internal Firm Services, will provide you with the opportunity to make a difference at PwC by helping to fully leverage the skills and talents of all our people. Youll focus on helping the local offices in driving the Firms people strategy, creating a unique people experience for each individual, and supporting our Firm wide values by working with the core competencies that measure and drive individual and Firm wide success in the marketplace. As part of our Policy, Strategy and Leadership team, youll provide strategic oversight, manage operations, and develop policies for all aspects of the Human Resources team.

To really stand out and make us fit for the future in a constantly changing world, each and every one of us at PwC needs to be an authentic and inclusive leader, at all grades/levels and in all lines of service. To help us achieve this we have the PwC Professional; our global leadership development framework. It gives us a single set of expectations across our lines, geographies and career paths, and provides transparency on the skills we need as individuals to be successful and progress in our careers, now and in the future.

As a Director, you'll work as part of a team of problem solvers, helping to solve complex business issues from strategy to execution. PwC Professional skills and responsibilities for this management level include but are not limited to:

  • Arrange appropriate assignments and experiences to support others' learning and development.
  • Seek out different ways to use current and relevant technological advances.
  • Analyse marketplace trends - economical, social, cultural, technological - to identify opportunities and create value propositions.
  • Deploy methods to keep up with, and stay ahead of, new developments and ideas.
  • Offer a global perspective in stakeholder discussions and when shaping solutions/recommendations.
  • Drive and take ownership for developing networks that help deliver what is best for stakeholders.
  • Proactively manage stakeholders to create positive outcomes for all parties.
  • Uphold the firm's code of ethics and business conduct.

Will support the Global L&D Leader to establish preparations and engagement for broader contributions to the wider global HC community, including updates to Strategy Council HC Leaders meetings and other L&D community meetings. Out of hours flexibility is required as this role services the Network and virtual meetings & calls may need to be scheduled considering all the worlds time zones. Must be willing to travel. This global role that will require some travel across the Network approx 30%.

Job Requirements and Preferences:

Basic Qualifications:

Minimum Degree Required:
High School Diploma

Minimum Years of Experience:
8 year(s)

Preferred Qualifications:

Degree Preferred:
Bachelor Degree

Preferred Knowledge/Skills:

Demonstrates thought leader-level abilities with, and/or a proven record of success directing efforts in the following areas:

  • Establishing operational responsibility for all L&D business services driving and managing them accordingly;
  • Planning and driving the support of each of the services;
  • Proactively managing and engaging with stakeholders by providing reporting;
  • Managing and escalating issues through to conclusion;
  • Understanding territory plans that might affect or impact the provision of services;
  • Managing and supporting a team of 15 across the different services;
  • Working side by side with PwC technology on the provision of the services and the projects that run within each of them;
  • Driving budget responsibility;
  • Managing the business processes and practices in support of each of the services;
  • Working with Directors and other Senior Managers to plan for the most effective use of each service and its operational aims and objectives;
  • Developing and maintaining long term relationships with key clients/stakeholders;
  • Driving line management of a senior managers and managers;
  • Exhibiting excellent organisational skills by being able to plan, monitor and prioritise;
  • Showcasing a proven track record of generating organisational and / or process efficiencies;
  • Exhibiting agility in responding to shifting priorities including ability to identify business issues and potential risks;
  • Showcasing leadership skills including being able to manage through operational crisis and hands on approach to getting things done;
  • Establishing the ability to make decisions and solve problems in a fast moving environment;
  • Highlighting attention to detail and written and oral communication skills including when working in a virtual environment and with senior levels within the network;
  • Remaining proactive and self-motivated;
  • Establishing a proven ability to work virtually;
  • Understanding importance of global acumen;
  • Being collaborative and a team player;
  • Understanding of Learning and the systems that run and support the delivery of it throughout the network;
  • Exhibiting advanced Learning Technology background;
  • Establishing ability to build and maintain good relationships;
  • Implementing client handling skills - interpersonal skills, influencing skills and networking;
  • Exhibiting analytical skills to effectively identify issues and potential risks;
  • Maintaining the ability to work as part of a virtual team and lead a virtual team;
  • Building and maintaining virtual relationships and sense of community; and,
  • Keeping commercial aspects continually in mind when taking actions or making decisions.

All qualified applicants will receive consideration for employment at PwC without regard to race; creed; color; religion; national origin; sex; age; disability; sexual orientation; gender identity or expression; genetic predisposition or carrier status; veteran, marital, or citizenship status; or any other status protected by law. PwC is proud to be an affirmative action and equal opportunity employer.

For positions based in San Francisco, consideration of qualified candidates with arrest and conviction records will be in a manner consistent with the San Francisco Fair Chance Ordinance.


Posted: 2020-01-29 Expires: 2020-02-29

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Global Learning Services Operation - Director

New York, NY 10017

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