20 days old

Global L&D Senior Associate

New York, NY 10017

A career in Learning and Development, within Internal Firm Services, will provide you with the opportunity to contribute to the success of our people by developing quality and relevant learning initiatives that constantly improve the PwC experience. Youll help us identify and source the best instructors, develop learning and performance improvement solutions across traditional and virtual classroom environments, and consult with other areas of the Firm to ensure our curriculums and initiatives support the PwC strategy.Our Project Management and Implementation team works with leaders in the learning and development organisation to effectively translate line of service and/or business unit priorities and strategies into learning solutions. Youll be helping the team with the creation, design, development and implementation of customised learning solutions.

To really stand out and make us fit for the future in a constantly changing world, each and every one of us at PwC needs to be an authentic and inclusive leader, at all grades/levels and in all lines of service. To help us achieve this we have the PwC Professional; our global leadership development framework. It gives us a single set of expectations across our lines, geographies and career paths, and provides transparency on the skills we need as individuals to be successful and progress in our careers, now and in the future.

As a Senior Associate, you'll work as part of a team of problem solvers, helping to solve complex business issues from strategy to execution. PwC Professional skills and responsibilities for this management level include but are not limited to:

  • Use feedback and reflection to develop self awareness, personal strengths and address development areas.
  • Delegate to others to provide stretch opportunities and coach to help deliver results.
  • Develop new ideas and propose innovative solutions to problems.
  • Use a broad range of tools and techniques to extract insights from from current trends in business area.
  • Review your work and that of others for quality, accuracy and relevance.
  • Share relevant thought leadership.
  • Use straightforward communication, in a structured way, when influencing others.
  • Able to read situations and modify behavior to build quality, diverse relationships.
  • Uphold the firm's code of ethics and business conduct.

The Global Learning & Development Team is an integral part of the broader Global HC Team serving the needs of the territories and global Lines of Service.

In addition to working with members of the Global L&D Team the role requires working with other key stakeholders including territory and regional L&D teams, representatives from the global Lines of Service, external third party content providers and offshore service delivery teams.

Job Requirements and Preferences:

Basic Qualifications:

Minimum Degree Required:
High School Diploma

Minimum Years of Experience:
2 year(s)

Preferred Qualifications:

Preferred Knowledge/Skills:

Demonstrates thorough abilities and/or a proven record of success as a team leader:

  • Demonstrating change agility with ability to flex style, approach and work methods, and be open to working on new projects with different people;
  • Showcasing ability to work independently, to manage time and workload effectively;
  • Building deep trusted relationships in a virtual context where there has not been the opportunity to meet face to face;
  • Working successfully in virtual teams;
  • Understanding the needs of customers/stakeholders and keeping them in mind when taking actions or making decisions;
  • Using Google tools to drive efficiency, productivity, and collaboration;
  • Analyzing data and communicating insights to support decision making;
  • Exhibiting attention to detail;
  • Showcasing organisational skills to enable follow-up and monitoring;
  • Checking progress against targets, reporting as necessary and escalating issues to management when appropriate;
  • Meeting logistics and administration such as setting up calls or face to face event;
  • Preparing and delivering pre-reading materials to participants and taking minutes as required;
  • Communicating with impact, both in writing and orally;
  • Willing to explore and discover how software systems and IT processes work;
  • Showing openness to trying new things;
  • Willing to travel and stay away from home when requested;
  • Exhibiting flexibility and working out of hours when required;
  • Implementing Learning Management System (LMS) administration experience, preferably with Cornerstone OnDemand (CSOD) and Vantage HQ for in-house candidates;
  • Showcasing familiarity with PwCs global learning platform or Vantage for in-house candidates;
  • Highlighting knowledge of learner assessment & testing methodology and tools;
  • Highlighting knowledge of learning evaluation methodology and tools;
  • Understanding of data analytics and how it can be applied to learning;
  • Understanding digital learning authoring tools and the life-cycle for developing and delivering digital learning;
  • Driving ability to independently identify opportunities to improve or reengineer processes in order to provide a better customer service experience;
  • Using agile project management techniques;
  • Implementing design thinking skills and experiences, such as persona development, journey mapping, and prototyping;
  • Showcasing data visualization skills using tools such as Alteryx, Tableau, PowerBI;
  • Implementing graphic design skills and ability to create high quality visual aids in support of communication;
  • Showing interest in current and emerging learning technology trends;
  • Exhibiting knowledge of how PwC works as a network of firms;
  • Working in support of the priority projects and servicing the team;
  • Building and maintaining relationships with clients and stakeholders;
  • Supporting communication activities including responding to requests for information, triaging initial issues where needed, resolving where possible and escalating when required;
  • Maintaining and enhancing guidance and support documentation for our clients and stakeholders by utilizing Spark and Google;
  • Providing functional support for the technology systems and applications such as Vantage, Attend, Gomo, Vyond and Storyline;
  • Generating and monitoring data on key metrics;
  • Scheduling and contributing to meetings, producing the outputs and records from meetings, and tracking and monitoring completion of agreed actions or deliverables; and,
  • Contributing to other activities as requested such as undertaking research, organizing workshops and contributing to systems testing.

All qualified applicants will receive consideration for employment at PwC without regard to race; creed; color; religion; national origin; sex; age; disability; sexual orientation; gender identity or expression; genetic predisposition or carrier status; veteran, marital, or citizenship status; or any other status protected by law. PwC is proud to be an affirmative action and equal opportunity employer.

For positions based in San Francisco, consideration of qualified candidates with arrest and conviction records will be in a manner consistent with the San Francisco Fair Chance Ordinance.


Posted: 2020-01-30 Expires: 2020-03-01

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Global L&D Senior Associate

New York, NY 10017

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