1+ months

Global HR Shared Services Representative - 6005431109012019

Prague, OK 74864
  • Job Code
\u003Cdiv\u003E \u003Cp\u003E\u003Cstrong\u003EGlobal HR Shared Services Representative\u003C/strong\u003E\u003C/p\u003E \u003Cp\u003E\u0026nbsp;\u003C/p\u003E \u003Cp\u003EThe role is primarily responsible for:\u003C/p\u003E \u003Cul\u003E \u003Cli style=\u0022margin-left: 0.5in;\u0022\u003E Supporting development of newly established HR Shared Services department\u003C/li\u003E \u003Cli style=\u0022margin-left: 0.5in;\u0022\u003E Providing the support for ADP associates within EMEA countries (HR, payroll and technology related queries) over several communication channels\u003C/li\u003E \u003Cli style=\u0022margin-left: 0.5in;\u0022\u003E Case Management\u003C/li\u003E \u003C/ul\u003E \u003Cp\u003ERESPONSIBILITIES\u003C/p\u003E \u003Cul style=\u0022margin-top: 0.0in;\u0022\u003E \u003Cli\u003EWorks on the cases (HR, payroll and technology related questions) coming via phone, e-mail and other sources via ticketing tool (Sales Force)\u003C/li\u003E \u003Cli\u003ECreates instructions, job aides, SOPS and templates per country specifications\u003C/li\u003E \u003Cli\u003ECreates SharePoint knowledge database\u003C/li\u003E \u003Cli\u003EEnsures that team SLA\u0027s and KPI\u0027s are met\u003C/li\u003E \u003Cli\u003EProvides high quality service to associates located throughout the supported countries when addressing questions or concerns\u003C/li\u003E \u003Cli\u003EMaintains strict confidentiality regarding all associate information\u003C/li\u003E \u003Cli\u003EAssists with other projects, as assigned\u003C/li\u003E \u003C/ul\u003E \u003Cp\u003ECOMPETENCIES\u003C/p\u003E \u003Cul style=\u0022margin-top: 0.0in;\u0022\u003E \u003Cli\u003EEnglish language (minimum B2)\u003C/li\u003E \u003Cli\u003EGeneral understanding of HR legislation and requirements\u003C/li\u003E \u003Cli\u003EStrong customer service skills\u003C/li\u003E \u003Cli\u003ESAP (GV) product knowledge will be an asset\u003C/li\u003E \u003C/ul\u003E \u003Cp\u003EATTRIBUTES\u003C/p\u003E \u003Cul style=\u0022margin-top: 0.0in;\u0022\u003E \u003Cli\u003EWorks effectively as a team member to meet all departmental deadlines and ensures that all duties are completed in a timely and accurate manner\u003C/li\u003E \u003Cli\u003EGood communication skills, both verbal and written\u003C/li\u003E \u003Cli\u003EEffective time management\u003C/li\u003E \u003Cli\u003EEffective problem solving and resolution skills\u003C/li\u003E \u003Cli\u003EMust be able to function in a flexible and constantly changing environment\u003C/li\u003E \u003Cli\u003EComfortable with a cross-border support system, with the ability to work independently among the team\u003C/li\u003E \u003Cli\u003EAptitude to learn new technology\u003C/li\u003E \u003C/ul\u003E \u003C/div\u003E \u003CP\u003E\u003C/P\u003E \u003CP\u003EWe\u0027re designing a better way to work, so you can achieve what you\u0027re working for. Consistently named one of the \u0027Most Admired Companies\u0027 by FORTUNE\u00AE Magazine, and recognized by DiversityInc\u00AE as one of the \u0027Top 50 Companies for Diversity,\u0027 ADP works with more than 740,000 organizations across the globe to help their people work smarter, embrace new challenges, and unleash their talent. \u0022Always Designing for People\u0022 means we\u0027re creating platforms that will transform how great work gets done, so together we can unlock a world of opportunity.\u003C/P\u003E \u003CP\u003EAt ADP, we believe that diversity fuels innovation. ADP is committed to equal employment opportunities regardless of race, color, genetic information, creed, religion, sex, sexual orientation, gender identity, lawful alien status, national origin, age, marital status, or protected veteran status. We support an inclusive workplace where associates excel based on personal merit, qualifications, experience, ability, and job performance.\u003C/P\u003E


Posted: 2019-10-28 Expires: 2019-12-12

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Global HR Shared Services Representative - 6005431109012019

Prague, OK 74864

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