25 days old

GC SUPPLY CHAIN ASSISTANT

Houston, TX 77024
JobTitle: GC SUPPLY CHAIN ASSISTANT
Job ID: 351253_en-us
Salary Range: 0.0- 0.0
Job Category: E-Commerce
Employment type: Full Time

Position Description:
POSITION PURPOSE
Do you thrive on solving customer service problems, and delivering a superior customer experience? Do you have strong people skills and the ability to maintain your cool in difficult circumstances? Are you a stickler for being organized and paying attention to details? The Supply Chain Assistant will need these traits to deliver a best in class experience for both our internal and external customer s by assisting our suppliers in continuous improvement.
Global Custom Commerce, a division of The Home Depot, is seeking a Supply Chain Assistant to support our Supply Chain Director in supplying world class service, and improving the customer s experience. In this role, you ll be a part of improving a world class supply chain for window coverings, reducing cost from remakes and customer service issues, and improving our customer s experience by improving supplier performance.
MAJOR TASKS, RESPONSIBILITES AND KEY ACCOUNTABILITIES
30%- Monitor and update tracking and production time reports, appropriately set customer expectations on the website, and report on deviations from target to the Supply Chain Director
25%- Solve daily service issues for the Customer Service department promptly and efficiently, monitor inbound CEO letters and customer service calls to identify patterns in supplier service issues, and escalate priority issues to the Supply Chain Director
25%- Liaison weekly with our suppliers customer service managers to establish a strong rapport, solve issues before they become serious, and ensure new product launches are executed flawlessly by owning responsibility for recording outcomes from supplier discussions and ensuring follow-up
10%- Create processes for updating website based on regular and timely supplier notification of backorders
10%- Coordinate with Accounting in maintaining records of Supplier Business Agreements and Service Level Agreements
NATURE AND SCOPE
This position reports to the GC Director of Supply Chain.
This position has no direct reports.
ENVIRONMENTAL JOB REQUIREMENTS
Environment:
Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable.
Travel:
Typically requires overnight travel less than 10% of the time.
Additional Environmental Job Requirements:

Categories

Posted: 2020-03-10 Expires: 2020-04-09

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GC SUPPLY CHAIN ASSISTANT

Home Depot, Inc.
Houston, TX 77024

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