23 days old

Fraud Analyst (Ledgerwood)

Atlanta, GA 30339
JobTitle: Fraud Analyst (Ledgerwood)
Job ID: 406311_en-us
Salary Range: null- null
Job Category: Finance/Acctng/Treasury/Investor Relatio
Employment type: Full Time

Position Description:

** Note: Work Schedule: M-F, 9am – 6pm (one hour lunch break); Hybrid (3 days In Office/ 2 days WFH); Atlanta-based.Position Purpose:

This position will be responsible for credit card fraud prevention activities for in-store and ecommerce sales. Core responsibilities will include performing order and customer verification for transactions deemed high-risk and responding to customer and store inquiries related to fraud prevention activities. Additional responsibilities will include monitoring order trends and providing feedback to management, performing quality assurance activities, conducting daily reconciliations of order review volumes, and assisting with investigations and other ad hoc requests.
Major Tasks, Responsibilities & Key Accountabilities:
30%- Regular review of order chargeback trends to identify new fraud rules and/or fraud screening strategies. 10% of the time will consist of performing periodic QA reviews for orders worked by the offshore team.

20%- Contact customer to investigate orders where an accept/reject decision cannot be made w/o contacting the customer. Also responsible for fielding calls from customers with orders that were rejected/canceled due to fraud suspicion.

30%- Serve as escalation point of contact for offshore fraud team. Onshore fraud analysts will make the final decision on escalated orders when a decision cannot be made on whether to accept/reject an order flagged for manual fraud review.

10%- Monitoring offshore team's service level agreement (SLA) performance. If the SLA is not being met, Analysts will perform expedited reviews. Analysts will spend 5% of time fielding calls from store associates regarding phone sale issues.

10%- Working cross-functionally with the Asset Protection, Pro, Store Operations and HD.com teams to investigate fraud cases, compromised myAccounts, ProXtra/PAA/T2C accounts, etc.

Nature and Scope:
This position reports to the Manager of Credit Services.
This position has no direct reports.

Environmental Job Requirements:
Environment:
1. Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable.
Travel:
Typically requires overnight travel less than 10% of the time.

Additional Environmental Job Requirements:


Categories

Posted: 2022-06-03 Expires: 2022-07-13

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Fraud Analyst (Ledgerwood)

Home Depot, Inc.
Atlanta, GA 30339

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