13 days old

Facilities/Office Services Senior Manager - Tampa, FL

Tampa, FL 33607

A career in Administration and Secretarial Services, within Internal Firm Services, will give you with the opportunity to provide administrative support to PwC employees. Youll focus on using business software applications to prepare reports, receiving and directing incoming calls or emails to the appropriate parties, arranging business travel, tracking expenses, and coordinating meeting arrangements.


As a Senior Manager, youll work as part of a team of problem solvers with extensive consulting and industry experience, helping our clients solve their complex business issues from strategy to execution. Specific responsibilities include but are not limited to:

  • Proactively assist in the management of a portfolio of clients, while reporting to Directors and above
  • Be involved in the financial management of clients
  • Be actively involved in business development activities to help identify and research opportunities on new/existing clients
  • Develop project strategies to solve complex technical challenges for our clients
  • Manage and deliver large projects by developing the project team, assessing engagement risks throughout, driving conclusions, and reviewing / challenging the output produced by the team
  • Shape and deliver projects to meet and exceed the expectations of our clients and our own quality criteria
  • Train, coach, and supervise team members
  • Continue to develop internal relationships and developing your PwC brand

The Market Office Services Manager (OSM) is responsible for organizing, directing and delivering office based services. These include hospitality, facilities maintenance and landlord liaison, space planning and management ( inclusive of hoteling and meeting space utilization), quality assurance of services, (performed by third party service partners in Office Services), project implementation, data analysis, real estate project delivery and customer relationship management.

Job Requirements and Preferences:

Basic Qualifications:

Minimum Degree Required:
High School Diploma

Minimum Years of Experience:
6 year(s)

Preferred Qualifications:

Degree Preferred:
Bachelor Degree

Certification(s) Preferred:


Preferred Knowledge/Skills:

Demonstrating intimate-level abilities and/or proven record of success as a team leader in the following areas:

  • Delivering Office Services to a large organization/market and drive an environment that places hospitality at the heart of all operations, not only for visitors but for all PwC professionals;
  • Maintaining relationships with all customer groups to establish quality service delivery by Third Party Labor (TPL) resources;
  • Identifying opportunities for continuous improvement through technology-enabled solutions, innovative service enhancements, customer relationships and education;
  • Managing multi-vendor operations and partnering with third-party service providers to drive quality service delivery, process improvement and cost effectiveness of the Office Services;
  • Driving strategic space utilization and management;
  • Managing collaborative seating solutions for a variety of functional teams;
  • Supporting technology organizations and Agile project teams;
  • Delivering safe, clean, well maintained work environments;
  • Planning and executing limited scope non-lease related improvement projects;
  • Collaborating with National Office Services Team and peers to determine optimum service delivery options of Office Services in the market;
  • Defining and promoting Office Services in the market as well as providing on-the-ground change management support as needed;
  • Collaborating with National Office Services Network to maintain satisfaction and effectiveness in the markets as well as analyzing financial and operational information to make data-driven decisions; and,
  • Collaborating with other IFS functions to establish proper levels of support for existing and new initiatives.

All qualified applicants will receive consideration for employment at PwC without regard to race; creed; color; religion; national origin; sex; age; disability; sexual orientation; gender identity or expression; genetic predisposition or carrier status; veteran, marital, or citizenship status; or any other status protected by law. PwC is proud to be an affirmative action and equal opportunity employer.


Posted: 2019-08-08 Expires: 2019-09-08

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Facilities/Office Services Senior Manager - Tampa, FL

Tampa, FL 33607

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