20 days old

Executive Relationship Manager II

Elk Grove Village, IL 60007

ADP is hiring a Executive Relationship Manager II. Develops and enhances strategic business partnerships by building trust with insurance carriers' key decision makers to drive client retention/improve loss prevention. Possesses a complete understanding of our carriers' business objectives, strategic direction and requirements, to proactively demonstrate and deliver increased value throughout the lifecycle of the partner's clients. Acts as a liaison between the carrier and ADP, serving as an internal advocate. Includes occasional travel.

At ADP we are driven by your success. We engage your unique talents and perspectives. We welcome your ideas on how to do things differently and better. In your efforts to achieve, learn and grow, we support you all the way. If success motivates you, you belong at ADP.

We strive for every interaction to be driven by our CORE values: Insightful Expertise, Integrity is Everything, Service Excellence, Inspiring Innovation, Each Person Counts, Results-Driven, & Social Responsibility.

RESPONSIBILITIES:

  • Develops and enhances strategic business partnerships by building trust with our carriers' key decision makers to drive client retention/improve loss prevention.
  • Possesses a complete understanding of our carriers' business objectives, strategic direction and requirements, to proactively demonstrate and deliver increased value through the lifecycle of the partners' clients.
  • Acts as a liaison between the carrier and ADP, serving as an internal client advocate, capable and empowered to mobilize the right resources to ensure partnership alignment.
  • Maintains a comprehensive understanding of the entire ADP product suite and coordinates communication among the various business partners.
  • Assigned client base as defined by the Relationship Management Strategy
  • Proactively ensures client satisfaction through periodic conference calls and client visits.
  • Promotes carrier participation in focus groups to solicit feedback on product/service initiatives.
  • Communicates and promotes key ADP initiatives to the carrier (e.g., user group meetings, product enhancements, etc.).
  • Coordinates carriers' client projects, resolution of critical service issues, and follow-up to NPS feedback.
  • Determines the components of projects and prepares comprehensive project plan and scope of all required activities.
  • Communicates status and next steps to the carrier and appropriate internal ADP partners.
  • Performs strategic account review with the carrier to reinforce the ADP value proposition by maintaining comprehensive and timely records on service activities.
  • Adheres to standard ADP tools and processes (i.e., tracking calls in CRM System, case management, etc.) for recording and responding to service activities (i.e., clients visited, presentations made, etc.).
  • Accountable for the Client Retention of the assigned base, as well as accurate and timely business loss forecasting.
  • Performs other related duties as assigned.

QUALIFICATIONS REQUIRED:

  • 8 to 12 Years of Directly Related Experience
#LISERVICE
#LI-IB1

PREFERRED QUALIFICATIONS: Preference will be given to candidates who have the following:

  • Bachelor in Business, Accounting, Marketing or equivalent work experience
  • CPP, PHR, SPHR or CEBS preferred
  • Demonstrated proficiency in managing larger more complex client account relationships with multiple products.
  • Extensive experience building relationships and understanding a client's needs is essential. Prior experience managing service recovery required.
  • Expert knowledge of ADP's infrastructure and ADP's traditional and new products/services in business processing and outsourcing required.
  • Ability to interface with multiple levels within a client's organization (C level to Payroll Manager).
  • Probing and Analysis
  • Strategic Planning
  • Relationship Building
  • Presentation skills which includes superior verbal and written Communication
  • Judgment

We're designing a better way to work, so you can achieve what you're working for. Consistently named one of the 'Most Admired Companies' by FORTUNE Magazine, and recognized by DiversityInc as one of the 'Top 50 Companies for Diversity,' ADP works with more than 740,000 organizations across the globe to help their people work smarter, embrace new challenges, and unleash their talent. "Always Designing for People" means we're creating platforms that will transform how great work gets done, so together we can unlock a world of opportunity.

At ADP, we believe that diversity fuels innovation. ADP is committed to equal employment opportunities regardless of race, color, genetic information, creed, religion, sex, sexual orientation, gender identity, lawful alien status, national origin, age, marital status, or protected veteran status. We support an inclusive workplace where associates excel based on personal merit, qualifications, experience, ability, and job performance.

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Posted: 2020-11-14 Expires: 2020-12-16

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Executive Relationship Manager II

ADP
Elk Grove Village, IL 60007

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