1+ months

Environmental Compliance Manager

Atlanta, GA 30339
JobTitle: Environmental Compliance Manager
Job ID: 366515_en-us
Salary Range: 0.0- 0.0
Job Category: Services
Employment type: Full Time

Position Description:

The Environmental Compliance Manager will oversee the management of EWR Support Team for the entire Home Services Organization by creating efficient and accurate processes and driving optimal team performance. This role will be directly responsible for ensuring the Service Provider experience is streamlined, efficient, transparent and that the team is providing excellent customer service throughout.  The Manager is also responsible for evaluating current processes, determining and implementing systemic and process improvements.  The Manager will have oversight over the entire EWR Support Coordinator team in managing daily operations; including scheduling, performance management, development plans, training, quality reviews, implementing process improvements, developing metric reporting, driving data integrity initiatives and setting strategic direction.  This role partners with the Director of Environmental Compliance and reports directly to the Director of Onboarding and Compliance.MAJOR TASKS, RESPONSIBILITES AND KEY ACCOUNTABILITIES
25%-Create strategy for Provider Support and compliance teams by providing recommendations for team development, and workload. Continually seek industry standards for best practices and actively driving business requirements for system development
25%-Partner with Install Merchants and Field teams to properly manage Compliance/ Provider Support workload. Build strong working relationships with these stakeholders to provide excellent customer service.
20%-Determine goals, direction, and action plans necessary to maximize short-term and long-term success of projects in department. Manage daily operations, workload, request tracking, team metrics, quality reviews, project plans, data integrity projects, scheduling, performance reviews, etc. of Provider Support and Compliance teams.
10%-Monitor third party vendors and outside legal firm to ensure quality compliance processing and reporting. Build and manage metric reporting database to monitor daily team activities, data activities, error rates, cycle times, etc.
10%-Manage adjudication process for badging process. Ensure all stake holders are properly notified. During decisional process
10%-Actively seek and implement technology and processes to improve manual processes and quality of business

This position reports to Sr. Manager or Director
This position has Direct reports

Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable.
Typically requires overnight travel less than 10% of the time.

Posted: 2020-12-03 Expires: 2021-01-16

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Environmental Compliance Manager

Home Depot, Inc.
Atlanta, GA 30339

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