1+ months

Enterprise Monitoring & Operations Visibility Sr. Manager

Atlanta, GA 30339
JobTitle: Enterprise Monitoring & Operations Visibility Sr. Manager
Job ID: 369078_en-us
Salary Range: null- null
Job Category: Information Technology
Employment type: Full Time

Position Description:
POSITION PURPOSE
The Systems Engineer Sr. Manager is responsible for attracting, retaining and developing top talent focused on market needs, and inspiring Systems Engineering teams to provide quality service to drive a highly stable infrastructure in support of The Home Depot's business. The Systems Engineer Sr. Manager focuses on guiding and executing the implementation, maintenance, and support of hardware, software, and systems necessary to enable sales, drive efficiency, and build customer satisfaction. Within their Systems Engineering teams, Systems Engineer Sr. Managers, work closely with business stakeholders and the stores. They support system planning reviews and communicate with, and present across, all levels of the organization.
The Systems Engineer Sr. Manager is a strategic leader that is skilled and experienced in generating innovative ideas for growth within their respective area and across the systems engineering organization. The Sr. Manager must exhibit the ability to lead managers and their teams and drive change management and process improvement.

MAJOR TASKS, RESPONSIBILITIES AND KEY ACCOUNTABILITIES
40% - Strategy & Planning:
  • Drives Systems Engineering by reviewing performance and directing work efforts of Engineers and vendors to ensure alignment with company, stakeholder, and end user priorities
  • Aligns Systems Engineering efforts across products and projects
  • Understands enterprise goals and KPIs to ensure value is delivered against them
  • Gains a thorough understanding of end user needs, both existing and potential, and uses that knowledge to help design infrastructure that exceeds expectations
  • Communicates with key user and operational groups to understand business needs
  • Elicits ideas and assists team members with gaining shared understanding of systems engineering techniques
  • Markets and promotes Systems Engineering capabilities so that end users understand the team's capabilities and the associated benefits
  • Presents complex design concepts and rationale to multidisciplinary teams, as well as to key stakeholders and business partners
  • Contributes to and makes recommendations for strategic plans in support of key objectives in a timely and fiscally responsible manner
  • Supports and nurtures strategic vendor relationships; recommends ways to influence vendors that align to domain, portfolio, and enterprise strategic objectives15% - Delivery & Execution:
    • Provides guidance on configuration, debugging, and support for infrastructure
    • Guides field and corporate roll-outs of technology
    • Guides the stand up of necessary system software, hardware, and equipment (physical or virtual) to meet changing infrastructure needs
    • Reviews specifications for complex technology solutions
    • Provides regular status to leadership regarding progress of Systems Engineering efforts
    • Reviews and approves purchase requests for hardware and software
    • Makes suggestions that help drive operational excellence to create internal customer satisfaction and meet operational metrics
    • 15% - Support & Enablement:
    • Removes roadblocks and obstacles that may impair Systems Engineers to help ensure efforts meet strategic, financial, and technical goals
    • Receives and prioritizes escalations and incoming requests from product teams and stakeholders
    • Guides the production of in-house documentation around solutions
    • Monitors tools and proactively helps teams struggling with systems issues
      30% - People:
      • Provides leadership, mentoring, and coaching to Systems Engineering professionals
      • Attracts, retains, and develops top talent
      • Conducts annual and mid-year reviews, reviewing individual development plans and providing performance feedback
      • Fosters collaboration with team members to drive value and identify and resolve impediments
      • Advocates for the end user and stakeholder by becoming associated with the product, empathizing with and understanding user needs
      • Guides more junior team members in strategy, alignment, analysis, and execution tasks
      • Participates in and contributes to learning activities around systems engineering core practices (communities of practice)NATURE AND SCOPE
        Typically reports to the Technology Director, Sr. Director or Vice President.

        ENVIRONMENTAL JOB REQUIREMENTS
        Environment:
        Located in a comfortable indoor area. Any unpleasant condition

        Travel:
        Typically requires overnight travel 5% to 20% of the time.

Categories

Posted: 2021-01-25 Expires: 2021-03-27

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Enterprise Monitoring & Operations Visibility Sr. Manager

Home Depot, Inc.
Atlanta, GA 30339

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