29 days old

Elite Brand Ambassador - Beauty and Fragrance

VIPdesk Connect
Piscataway, New Jersey 08854
  • Job Type
    Employee
  • Job Status
    Full Time, Seasonal
  • Shift
    1st Shift, 2nd Shift, Rotating, Weekends, Holidays

The Seasonal Elite Customer Care Representative - Fragrance and Beauty Specialist (Elite Brand Ambassador) is a passionate customer service professional dedicated exclusively to the Chanel customer care program and is responsible for providing an amazing customer experience for Chanel’s clients (customers) via phone, email, chat, SMS, and social media. The Seasonal Elite Brand Ambassador assists customers with general customer service assistance and escalated issues across the following line of business: Chanel.com, Fragrance & Beauty, and Eyewear. The Seasonal Elite Brand Ambassador utilizes a variety of resources and information to assist customers in a courteous and professional manner that supports and reinforces Chanel’s brand standards and goal of providing world class customer service. 

This position is located in Piscataway, New Jersey, with the option of telecommuting twice per week. Candidates must reside in New Jersey within reasonable commuting distance of the office location. 

Essential Responsibilities include the following (but are not limited to):

  • Convey energy, excitement, authenticity, and a deep appreciation for the timeless elegance and beauty of Chanel, and proud to represent the brand
  • Utilizes proactive and intuitive techniques to increase customer experience by providing suggestions for products that match interests and needs
  • Ability to retain and convey thorough knowledge and benefits of Chanel’s products
  • Confident and driven to find solutions to customers issues
  • Applies high-quality customer service guidelines while servicing customers
  • Monitor and return voicemail messages
  • Thrive in an environment with high performance standards
  • Communicate with customers and exhibit genuine empathy
  • Embrace the commitment to customer service and nourishes brand loyalty
  • Ability to accurately document customer interaction details with limited errors
  • Utilize multiple service channels (email, chat, phone, text, etc.) to provide an outstanding customer experience

Requirements

Requirements:

  • Reside in New Jersey within reasonable commuting distance of the Piscataway office
  • Must have a home-office environment, wired internet connection, headset, and a computer system that meets VIPdesk Connect policies and maintenance requirements, including system upgrades as applicable, which may change over time
  • Ability to telework twice per week and approximately 5-7 additional shifts from a noise-free, distraction-free secure home office during the holiday season
  • Experience and proven success in customer service
  • Excellent verbal and written communication skills
  • Savviness and experience with technology
  • Flexible, adaptable, and willing to take on new challenges
  • Experience with luxury brands and serving affluent customers
  • Detail oriented with a focus on quality and accuracy, ability to multitask, strong sense of urgency, and commitment to excellence
  • Genuine passion for fashion, fragrance, cosmetics, and luxury goods
  • High school diploma or equivalent; college degree preferred
  • Able to successfully pass a credit, criminal, and employment reference security check

Preferred Qualifications:

  • Previous in-store retail experience, ideally in luxury retail
  • Working knowledge of Microsoft Office Suite
  • Able to type at least 35 wpm with 95% accuracy
  • Able to use effective and probing questioning and listening techniques to identify customer needs
  • Able to learn and work independently and exhibit ownership as well as in a team environment

 

 

 

VIPdesk Connect is proud to be an equal opportunity employer, M/F/D/V 

Categories

Posted: 2019-10-14 Expires: 2019-11-13

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Elite Brand Ambassador - Beauty and Fragrance

VIPdesk Connect
Piscataway, New Jersey 08854

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