20 days old

eLearning Content Developer III (Req 803)

Reliance Steel & Aluminum Co.
Cypress, California 90630
  • Job Code
    Div.98 (Req 803)
  • Job Type
  • Job Status
    Full Time
  • Shift
    1st Shift

Application Process:  To be considered for this position, the candidate must submit their resume to recruiting@rsac.com and specify the title and requisition number for which they are applying in the subject line or body of the email.



The eLearning Content Developer III will design, develop and continuously improve training content using a variety of tools and methods that actively engage adult learners.  The eLearning Content Developer III is a creative and innovative individual who can design and build memorable, engaging learning experiences that prepare our learners to use a variety of IT software solutions including CRM, BI and ERP.  This may include eLearning videos, animated modules, simulations, interactive tutorials, instructor-led training materials and other learning assets.  This role requires a deep collaboration with subject matter experts at various levels throughout the organization.  The eLearning Content Developer III will keep an eye on emerging trends in the eLearning space and introduce new concepts and approaches that help us achieve evolving learning objectives.  In addition, the eLearning Content Developer III will manage and administer our LMS solution.!


Training Knowledge - Knowledge of principles, concepts and methods to deliver training for IT solutions

  • Extensive knowledge of learning and training concepts and principles                                                                                                                                                                                                          
  • Keeps current with emerging learning trends
  • Design a training approach that considers the entire lifecycle of a software-based solution
  • Drive the creation of an eLearning methodology and framework that supports training delivery objectives
  • Recommend and contribute to style guidelines and standards eLearning content
  • Apply broad knowledge of adult learning and digital training concepts and principles

Knowledge Management - Captures, distributes, and archives training collateral to encourage continuous learning, knowledge sharing and collaboration

     Able to:

  • Facilitates and fosters social learning
  • Advocates for knowledge management and evaluates knowledge management success
  • Support the development of knowledge management infrastructure
  • Leverage technology for learning solutions
  • Manage training curriculum life cycle  

Learning Technologies – Applies a variety of learning technologies to address specific learning needs

     Able to:

  • Identify, evaluate, recommend and select technology-based training solutions
  • Identify when and how to use technology as a training and development solution
  • Participate in the evaluation and selection of technology-based training solutions

Instructional Design & Development - Creates designs and develops effective and efficient training programs that enhance the possibility of learning 

  • Design imaginative and innovative curriculum, program or learning solutions to provide an optimal learning experience for students.      
  • Align eLearning content approach to learning objectives and student needs
  • Collaborate with and collect information from business analysts and training team members for use in creating engaging eLearning content
  • Consider adult learning styles when determining the approach to developing and maintaining eLearning content
  • Design, implement and manage training content delivered through a Learning Management System (LMS)
  • Ensure training content is accurate, complete, and adheres to standards for quality, graphics, coverage, format, and style.
  • Research, write, edit, and proofread technical data for use in documents or sections of documents such as manuals, procedures, specifications, and special reports
  • Consider and anticipate reusability when designing eLearning courses
  • Analyze, select and integrate technologies to deliver an optimal training experience

Evaluate Learning Impact – Uses learning metrics and analytics to measure the impact of learning solutions

  • Applies learning analytics
  • Selects appropriate learning impact evaluation strategies to measure learning impact vs. course objectives                                                                                               
  • Communicates and gains support for the training evaluation plan
  • Collects, analyzes and interprets course evaluation data                                                                                                                         
  • Looks beyond course surveys to analyze the impact and benefits of training
  • Modifies eLearning training approach for future training based on evaluation results


  • Assist with internal Organizational Development (OD) initiatives
  • Assist with writing/editing training manuals and supporting written materials
  • Pursues training and development opportunities; Strives to continuously build knowledge and skills
  • Other duties as requested


Problem Solving - Ability to problem solve through problem identification (what is the problem), solution assessment (what can be done), problem documentation (document for future) and problem response (implementing a solution)

     Able to:

  • Provides innovative and creative problem solving solutions
  • Breaks down highly complex problems and identifies all of their components
  • Considers proposed solutions against the reality of likely effects before going forward; looks beyond the obvious and does not stop at the first answer.
  • Provide insight into the root-causes of problems 
  • Seek advice from those who have solved similar problems
  • Anticipate problems and is proactive in addressing them
  • Follow up to ensure that the problem has been resolved
  • Involve the team in problem solving
  • Ask perceptive questions to seek optimal solutions
  • Explore various sources for answers, and think "outside the box" to find options
  • Be open to others' ideas to help develop solutions
  • Generate a range of solutions and courses of action with benefits, costs, and risks associated with each
  • Evaluate the chosen course of action to determine its worth and impacts

Decision making - Makes sound, well-informed, and objective decisions; perceives the impact and implications of decisions; commits to action, even in uncertain situations, to accomplish organizational goals

     Able to:

  • Makes necessary decisions even when information is limited or unclear
  • Takes the lead when it is necessary to facilitate change, overcome an impasse, face issues, or ensure that decisions are made.
  • Escalate decisions when appropriate
  • Weigh pros and cons of each option before making a decision and moving forward
  • Follow up to ensure decision was implemented
  • Explain the rationale for a decision
  • Balance analysis, insight, experience, and perspective when making decisions
  • Find solutions that are acceptable to diverse groups with conflicting interests and needs
  • Make decisions in difficult situations in a timely manner
  • Consider lessons learned from experience, differing needs, and the impact of the decision on others

Accountability - Holds self-accountable for measurable high-quality, timely, and cost-effective results

Able to:

  • Mitigate issues within work scope to keep the workflow moving smoothly to a conclusion
  • Consistently seizes opportunities
  • Recommend work allocations
  • Limit risk and exposure
  • Proactively collaborate between own functional area and areas below or above in the project stream as needed
  • Set well-defined and realistic personal goals
  • Comply with established policies and procedures
  • Accept responsibility for mistakes
  • Display a high level of initiative, effort, and commitment towards completing assignments
  • Minimize re-work
  • Seek out learning opportunities
  • Identify training needs and take action to obtain knowledge                                                                             
  • Anticipate and adjust for problems and roadblocks
  • Be enthusiastic for the things he/she sees as challenging
  • Be proactive throughout work assignments /projects
  • Persistently push self and others for results
  • Help others learn
  • Make good decisions on behalf of the company (profitability, compliance)
  • Manage costs
  • Provide consistency between projects

Customer Service - Ability to develop and maintain strong relationships with customers by listening, understanding and responding to their needs

     Able to:

  • Consider both short and long-term interests of the customer in making service decisions
  • Create strategies to help the organization serve customers more effectively
  • Provide service to internal and external customers to satisfy their needs and expectations
  • Listen to concerns and resolve reported issues effectively and promptly
  • Deliver high quality products and services
  • Commit to continuous improvement
  • Ensure and comply to customer response timeline (SLAs) based on the severity of reported issues including documenting concise and accurate status information in the ServiceNow ticketing system    
  • Anticipate customer’s needs and move to effectively address issues
  • Establish proactive relationship with customers; includes providing education to clients as appropriate
  • Elicit feedback from customers    
  • Deliver high quality solutions that meet the organization’s needs

Company Business Knowledge - Understands the company, its products and the business processes.

     Able to:

  • Has and applies extensive business knowledge in the development and delivery of training solutions
  • Has larger perspective of organization and users it as a framework for understanding and influencing events
  • Understands economic impact of a business decisions

Building Collaborative Relationships - Develops, maintains, and strengthens partnerships with others inside or outside the organization.

     Able to:

  • Recognize the business concerns and perspectives of others
  • Inspire and foster team commitment, spirit, pride and trust
  • Facilitate cooperation and motivates team members to accomplish group goals
  • Seek to resolve confrontations and disagreements constructively
  • Focus on the situation, issues or behaviors, rather than the people
  • Establish rapport with co-workers easily
  • Listen and respond constructively to other team members' ideas
  • Offer support for others' ideas and proposals
  • Be open with other team members about his/her concerns
  • Provide assistance to others when they need it
  • Express disagreement constructively
  • Acknowledge team members for their contributions
  • Encourage and facilitate cooperation, pride, trust and group identity
  • Work for solutions that all team members can support
  • Effectively persuade and influence team members to achieve goals
  • Effectively collaborate with geographically distributed teams
  • Share his/her expertise with others                    

Communication - Ability to communicate effectively across all levels to support departmental and organizational objectives.

Able to:

  • Effectively uses multiple channels to communicate important messages
  • Disseminate information to other employees
  • Clearly express information taking into account audience and nature of the information (for example, non-technical, sensitive, and controversial)
  • Ask questions and summarize what was heard to prevent miscommunication
  • Present information in a concise and focused manner
  • Listen to others
  • Communicate written information (for example, facts, ideas, or messages) in a succinct and organized manner
  • Produce written information, which may include technical material that is appropriate for the intended audience
  • Share ideas and perspectives and encourage others to do the same
  • Inform others involved in a project of new developments
  • Ensure written messages have the desired effect on the target audience

Leadership – Displays effort and commitment in carrying out the department’s goals and objectives.

     Able to:

  • Recognize the difference in people and what motivates them
  • Utilize appropriate techniques to encourage and support staff in meeting or exceeding desired outcomes
  • Coordinate work assignments of others
  • Guide others toward goal accomplishment
  • Act in a proactive and achievement-oriented manner
  • Treat co-workers in a fair and equitable manner
  • Empower others by sharing information
  • Actively listen and clarify information as needed
  • Foster an atmosphere of open communication
  • Behave in a tactful, compassionate, and sensitive manner
  • Consider and respond appropriately to the needs, feelings, and capabilities of different people in different situations
  • Share best practices and processes


  • Bachelor’s degree in Instructional Design, Education, English, Communications, or equivalent work experience in a related field required
  • 7+ years’ experience successfully designing and developing interactive eLearning content for Enterprise-level software solutions required
  • 5+ years’ of demonstrated experience using authoring tools such as Camtasia, Captivate, Articulate Storyline, Rise or similar instructional technologies required
  • 5+ years’ instructional development experience required
  • 2+ years’ managing all aspects of an LMS system (preferably Litmos) required
  • 2+ years’ graphic design experience preferred
  • Expert level understanding of visual information design concepts and multimedia principles
  • Moderate to advanced level understanding of video and audio editing and instructional animation software
  • Knowledge of instructional design methodologies including but not limited to: ADDIE model, e-learning blueprint, design thinking, and interactive learning experiences
  • Knowledge of eLearning standards such as SCORM and xAPI
  • Knowledge and experience editing HTML / HTML5
  • Knowledge of adult learning theory
  • Ability to work in a fast-paced environment
  • Excellent written English with impeccable grammar skills required. Spanish speaking and writing skills a plus.  
  • Careful listener and good communicator (speaking and writing)
  • Passion, energy, a positive mindset, and a ‘can-do’ attitude
  • Ability to manage multiple projects, prioritize, work independently, and meet strict deadlines
  • Ability to build rapport and instill trust and confidence
  • A flexible mindset and agile approach to deliverables. Ability to adopt style to engage with different stakeholders.
  • Strong technical aptitude
  • Proficiency with Microsoft Windows and Microsoft Office products required
  • Must be able to manage multiple assignments simultaneously
  • Ability to quickly learn and understand complex analytical software and concepts

Application Process:  To be considered for this position, the candidate must submit their resume to recruiting@rsac.com and specify the title and requisition number for which they are applying in the subject line or body of the email.

We are an Equal Opportunity/Affirmative Action Employer. All persons shall have the opportunity to be considered for employment without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by applicable federal, state or local law.
We will endeavor to make a reasonable accommodation to the known physical or mental limitations of a qualified applicant with a disability unless the accommodation would impose an undue hardship on the operation of our business. If you believe you require such assistance to apply for the position or to participate in an interview, please let us know. 
Reliance Steel & Aluminum Co. provides reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Era Veterans' Readjustment Assistance Act of 1974 and Title I of the Americans with Disabilities Act of 1990.  Applicants who need accommodation in the job application process should contact Gabe Muñoz at (213) 576-2426 or e-mail Gabriel.munoz@rsac.comto request an accommodation.


Posted: 2020-02-04 Expires: 2020-03-05

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eLearning Content Developer III (Req 803)

Reliance Steel & Aluminum Co.
Cypress, California 90630

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