POSITION PURPOSE
The Dynamics CRM Systems Engineer is responsible for collaborating with project teams to understand business needs & implement scalable, sustainable IT solutions within Dynamics CRM. This role is responsible for building, documenting, and rolling out solutions in alignment with project needs for the organization.

MAJOR TASKS, RESPONSIBILITIES AND KEY ACCOUNTABILITIES
10% - Planning & Analysis: 
Collaborates with project teams to understand business needs

Researches latest CRM best practices to build scalable, sustainable solutions

Performs data and systems analysis when necessary

30% - Delivery & Execution: 
Delivers results by configuring CRM to meet customer’s needs, in a way that is supported and architected properly

Documents KB articles on solutions built and provides training to support desk associates when necessary

Performs internal IT testing in DEV and ports solutions to production once UAT sign off is received

50% - Support & Enablement: 
Collaborates with product and project teams to understand needs and deliver results

Supports technology architecture design review efforts for project and product teams

Leverages tools to monitor system job, power automate flows, and azure logic app failures to ensure performance of systems is stable

Drives root cause analysis, debugging, support, and post-mortem analysis for service interruptions

Maintains, upgrades, and supports existing systems and infrastructure to ensure operational stability

Opens and manages vendor problem tickets to resolution

Drives the production of in-house documentation around solutions

Monitors tools and proactively helps teams struggling with systems issues

Provides application support for software running in production

Creates scripts and tools that drive automation and enable product teams and end users to move towards self service

10% - Learning: 
Keeps abreast of innovations and industry trends as well as changes to internal systems and determines how they impacts tools, training, and support necessary to keep systems up, running, and secure

Participates in and contributes to learning activities around modern systems engineering core practices (communities of practice)

Proactively views articles, tutorials, and videos to learn about new technologies and best practices being used within other technology organizations

NATURE AND SCOPE
Typically reports to the Systems Engineer Manager or Sr. Manager.

ENVIRONMENTAL JOB REQUIREMENTS
Environment:
Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable.