9 days old

Divisional Trainer (Western Division)

Phoenix, AZ 85023
JobTitle: Divisional Trainer (Western Division)
Job ID: 373123_en-us
Salary Range: null- null
Job Category: Learning/Training
Employment type: Full Time

Position Description:

Final Candidate must reside within the Western Division (Pac Northwest, Pac North, Pac Mountain, Pac Desert, Pac South) and close to a major metro area and airport.

POSITION PURPOSE

Divisional Trainers design, develop, and deliver technical training for customers / OEMs and field maintenance professionals for effective, safe use and maintenance of equipment within such stores as The Home Depot and other locations as assigned. Trainers role model core values and professionalism in maintaining a strong connection between the service needs of our customers and the technical skill sets of our Service Professionals.  This will be achieved through on-going Field Service Professional (FSP), Maintenance Service Professional (MSP), Regional Service Manager, and any other training support as directed by the HDES Operational Manager of Training.

MAJOR TASKS, RESPONSIBILITIES AND KEY ACCOUNTABILITIES

50% - Conduct field technical training and virtual learnings (safety / service / maintenance) and support staff (parts / office / leadership) that reinforces company safety standards and equipment operational standards.  Plan and schedule, in conjunction with Regional Managers, appropriate training to address needs in specific markets and stores. Use data and reporting to identify training opportunities. Provide progress reports on training and additional needs to leadership.

30% - Assist with customer / OEM and internal equipment management projects, both hands on and documentation. Ensure availability of critical business technical information for Home Depot Equipment Services resources. Develop and document training procedures.

10% - Provide technical support and feedback and training to maintenance professionals. Research technical data and schematics as requested. Stay current with all related technical and occupational safety laws, initiatives, and requirements.

10% - Proactively identify internal and customer training requirements and solutions. Offer on-site field technical training and virtual learning for equipment utilization technical support to valued customers.

NATURE AND SCOPE

This position reports to the HDES Operational Training Manager.

This position has no direct reports

ENVIRONMENTAL JOB REQUIREMENTS

Environment:

Typically located in a comfortable indoor area. There may be regular exposure to mild physical discomfort from factors such as dust, fumes or odors, temperature extremes, loud noise, strong drafts, or bright lights.

Travel:

Travel 50-75% to customer sites within the Western U.S.

Categories

Posted: 2021-04-01 Expires: 2021-05-01

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Divisional Trainer (Western Division)

Home Depot, Inc.
Phoenix, AZ 85023

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