29 days old

Director - Software Engineering

Roseland, NJ 07068

In this role, you will Lead software engineering efforts of the Service Technology Voice Team and will be responsible for oversight, code quality, release governance, process improvement, risk mitigation, platform performance as well as hiring. You will be responsible for leading a team of application developers and interface with product, architects, DevOps, QA, support and other engineering teams to ensure the development of Conversational Interactive Voice Response Systems applications that provide strategic value for the organization and Clients.

You will provide Leadership, Management, and provide professional development and mentorship to team members including recruiting, hiring, performance evaluation, and coaching.  You will continuously improve software development productivity, quality, predictability, and team morale, and establish culture and processes to attract and retain the best talent in the software and technology space.

This role will collaborate across multiple business units and functional departments to develop and deploy solutions that address key business initiatives in support of our Clients. Work with product managers in developing a strategy and road map to provide compelling capabilities that helps them succeed in their business goals. Instill best practices for software development and documentation, assure designs meet requirements, and deliver high-quality work on tight schedules.

 

  • You'll have a Bachelor's degree OR equivalent
  • 8+ years substantial software engineering experience with 5+ years leadership experience in a software development organization
  • Practical experience working in Agile environments with Continuous Integration and Continuous Delivery pipeline
  • Exceptional leadership, coaching, and management skills
  • Highly creative, open-minded, and collaborative
  • Excellent communication, interpersonal and relationship building skills; able to work well with cross-functional teams
  • Experience with Interactive Voice Application development and design
  • Full stack development and delivery experience
  • Experience with Genesys Cloud and its products
  • Prior experience driving and delivering unified client and user experience across Digital Channels (IVR, Chat, SMS…)
  • Knowledge and experience in continuous delivery methodologies like continuous integration, continuous deployment and continuous automated testing
  • Ability to think big and challenge conventional ways of working

 

 

Explore our COVID-19 page https://tech.adp.com/covid19/ to understand how ADP is approaching safety, travel, the hiring interview process, and more.

Diversity, Equity, Inclusion & Equal Employment Opportunity at ADP: ADP affirms that inequality is detrimental to our associates, our clients, and the communities we serve. Our goal is to impact lasting change through our actions. Together, we unite for equality and equity. ADP is committed to equal employment opportunities regardless of any protected characteristic, including race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, or protected veteran status and will not discriminate against anyone on the basis of a disability. We support an inclusive workplace where associates excel based on personal merit, qualifications, experience, ability, and job performance.

Ethics at ADP: ADP has a long, proud history of conducting business with the highest ethical standards and full compliance with all applicable laws. We also expect our people to uphold our values with the highest level of integrity and behave in a manner that fosters an honest and respectful workplace. Click https://jobs.adp.com/life-at-adp/ to learn more about ADPs culture and our full set of values.

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Posted: 2022-05-26 Expires: 2022-07-24

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Director - Software Engineering

ADP
Roseland, NJ 07068

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