23 days old

Director of Customer Analytics

Framingham, MA 01701
**Description**



Staples is focused on our customer and our community. As a **Director of Customer Analytics** for Staples, you will be
at the forefront of our evolving customer-driven culture by leading the design
and execution of customer analysis, reporting and analytical models used to
enhance decision making across the strategy, marketing and merchandising
functions. He or she has deep expertise
with marketing analytics and modeling and experience with activating customer
behavioral insights to enhance the design and deployment of customer engagement
strategies to maximize personalized marketing efforts and loyalty programs.













Customer
Analytics is a key strategic pillar of growth for Staples Retail, and this role
is critical to accelerating change and super-charging this high-potential
business. Our
people are the heart of our success and we believe in collaboration, curiosity
and continuous learning in all that we think, create and do. We are investing in our people and our stores, empowering
our people to learn, grow and deliver. Come be a part of a team that's leading the
way in a new era of working and living.













**Key Deliverables:**



+ Partner with senior leaders,strategy and business to understand business problems to determine appropriateanalytical, modeling and testing approaches

+ This role will need to assess,develop and refine the analytics team to achieve goals as well as assessskills, identify and fill gaps in skills, capabilities, tools etc.

+ Lead the development of new datawarehouses, platforms and analytic tools to meet the evolving needs of thebusiness

+ Set the vision for theorganizations digital analytics roadmap.

+ Assess the value and utility of 3rdparty data sources to support the development and enhancement of analyticalsolutions and customer understanding.

+ Ensure ongoing internal clientanalytic needs are met and delivered on time/on budget.

+ Exchange information with internalpartners including IT, Sales, Sales Operations, Marketing, Merchandising andFinance.Negotiate with third partiessuch as data vendors.

+ Manage a team of analytics staff. Makehiring decisions, provide active management, mentoring and career development,and promote best practices and operational excellence across the team.







**Get great perks.**










+ Generous amount ofpaid time off and bonus plan

+ 401(k) plan with a company match, medical, dental,vision, life and disability insurance, and many more benefits

+ On-site,discounted childcare, fitness center and dry cleaners in Framingham, MAcorporate office

+ Associate store discount and more perks (discountson mobile plans, movie tickets, etc.)







\#LI-ML1



**Qualifications**



**Essential skills and experience:**



+ 10+ years in data analytics,customer lifecycle/segmentation or insights roles

+ Leadership (team management, Centerof Excellence point person) experience preferred

+ BA required; MS or MBA preferred







**Preferred skills and experience:**



+ Expert level knowledge of predictivemodeling and analytics and their practical applications in multi-channelcampaigns

+ Deep knowledge of the digital mediaand marketing landscape, as well as measurement and optimization frameworkswithin this landscape.

+ Ability to develop project plans andmanage strategic projects across internal teams and clients; motivate people toaction.



**_Click to learn more about the employee benefits, programs and perks offered at Staples._** at https://recruit.smashfly.com/SmashFlyMedia/Docs/17604/17604_20380_PR23016_BOS_CWW_RTL_FLD_CROS_HR_Benefits_Promo_Flyer_r1%20(2).pdf



_Staples is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other basis protected by federal, state, or local law._

Categories

Posted: 2020-12-29 Expires: 2021-01-28

Be amazed by what’s inside.

There’s a whole lot more to Staples than you probably ever imagined. In fact, once you lift the lid on our business, you’ll discover that we have many opportunities for your career.

As the world’s largest office products company, 2nd largest eCommerce site and a trusted source of office solutions, we’re a recognized name across more than 26 countries. Working all over the world has shaped our approach to business, and as we’ve grown, so has our commitment to the communities and environments where we work. Whether you join us in retail, online, one of our B2B units or our other businesses, you’ll experience first-hand the unique energy and enthusiasm that makes us Staples.

This site will show you just how much goes into a career with Staples. If you want to become part of the team, simply use the job search tool – and it won’t be long before you’ll be saying, “that was easy” too.

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Director of Customer Analytics

Staples
Framingham, MA 01701

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