25 days old

Director, API and Integration Support

Alpharetta, GA 30009
ADP is searching for a leader to lead a global team of technical support specialists. You are expected to build a support organization that delivers a world-class developer experience. You will work with internal and external consumers of ADP APIs and provide timely and reliable technical support. You will work with internal and external stakeholders to define SLAs, priorities, escalate and communicate customer impacting issues and report on and track trouble tickets and drive continuous improvements and operational excellence.
 
We believe people make great companies, not the other way around. Our people make all the difference in delivering innovative HR technologies and solutions that help employees all over the world do their jobs better. The result? We're building the next generation of ADP technologies.
 
Things You'll Do:
  • Lead a global team of technical support specialists
  • Provide front-line technical/API/integration support to internal and external developers
  • Build scalable support function (tools and processes) to service the growing developer community
  • Manage trouble tickets, escalation paths, and internal and external SLAs
  • Build a knowledge base and enable the developers to self-service
  • Set goals, measure and improve response times to resolution and increase developer satisfaction
  • Work with product teams to improve technical documentation and knowledge base
  • Foster the developer community and build trust
Qualifications:
  • Bachelor's degree or higher in computer science, engineering, or related field; MBA preferred
  • 5+ years of experience managing technical support team focusing on developer experience
  • 10+ years of overall technical experience (prior developer experience a big plus)
  • Hands-on understanding of RESTful APIs and integration technologies
  • Experience setting up the global technical support structure and SLAs
  • Experience hiring, building, and leading global teams

#LI-AF1
#LITECH

We're designing a better way to work, so you can achieve what you're working for. Consistently named one of the 'Most Admired Companies' by FORTUNE Magazine, and recognized by DiversityInc as one of the 'Top 50 Companies for Diversity,' ADP works with more than 740,000 organizations across the globe to help their people work smarter, embrace new challenges, and unleash their talent. "Always Designing for People" means we're creating platforms that will transform how great work gets done, so together we can unlock a world of opportunity.

At ADP, we believe that diversity fuels innovation. ADP is committed to equal employment opportunities regardless of race, color, genetic information, creed, religion, sex, sexual orientation, gender identity, lawful alien status, national origin, age, marital status, or protected veteran status. We support an inclusive workplace where associates excel based on personal merit, qualifications, experience, ability, and job performance.

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Posted: 2021-02-04 Expires: 2021-04-01

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Director, API and Integration Support

ADP
Alpharetta, GA 30009

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