19 days old

Digital Operations Specialist

Framingham, MA 01701

Staples is focused on our customer and our community. As a **Digital Operations Specialist** for Staples, you will be the primary support and administrator of day to day operations on our digital properties. In this role you can expect every day to be a little different than the day before, always having a keen eye on those things that most impact the customer experience. As part of the digital team, you will operate within technical and business context as you maintain digital business solutions for our customers. You should be a pro at prioritizing and balancing multiple operational tasks at one time.

eCommerce is a key strategic pillar of growth for Staples Retail, and this role is critical to accelerating change and super-charging this high-potential business. Our people are the heart of our success and we believe in collaboration, curiosity and continuous learning in all that we think, create and do. We are investing in our people and our stores, empowering our people to learn, grow and deliver. Come be a part of a team that's leading the way in a new era of working and living.

**Impact on Business:**

+ Ensure our day to day digital operations needs are addressed and we are running flawlessly

+ Provide operational support of our online retail catalog and monitor the health of customer orders on Instacart

+ Review, edit and approve submissions to our Community Business Directory, interact with small business owners as required for addressing requests or issues

+ Act as the day to day operations liaison for maintenance and upkeep of StaplesConnect.com

+ Maintain Staples Stores profiles and featured content on our customer facing Store Locator

**Communication/Interactions** **:**

+ An empathetic and eloquent communicator who is comfortable and excited by internal and external customer interactions

+ Highly sensitive to privacy and information security, and their implications on the use of data

Familiar with large enterprise, corporate ways-of-working both virtually and in person


**Get great perks**

+ Generous amount of paid time off and bonus plan

+ 401(k) plan with a company match, medical, dental, vision, life and disability insurance, and many more benefits

+ On-site, discounted childcare, fitness center and dry cleaners in Framingham, MA corporate office

+ Associate store discount and more perks (discounts on mobile plans, movie tickets, etc.)

**Essential skills and experience:**

+ A university graduate who possesses a relevant degree or an equivalent level of real-life experience

**Preferred skills and experience:**

+ Microsoft Office Software

+ Experience working with a CMS ex. Bloomreach, Yext, Instacart


**_Click to learn more about the employee benefits, programs and perks offered at Staples._**

_Staples is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other basis protected by federal, state, or local law._


Posted: 2021-04-20 Expires: 2021-05-20

Be amazed by what’s inside.

There’s a whole lot more to Staples than you probably ever imagined. In fact, once you lift the lid on our business, you’ll discover that we have many opportunities for your career.

As the world’s largest office products company, 2nd largest eCommerce site and a trusted source of office solutions, we’re a recognized name across more than 26 countries. Working all over the world has shaped our approach to business, and as we’ve grown, so has our commitment to the communities and environments where we work. Whether you join us in retail, online, one of our B2B units or our other businesses, you’ll experience first-hand the unique energy and enthusiasm that makes us Staples.

This site will show you just how much goes into a career with Staples. If you want to become part of the team, simply use the job search tool – and it won’t be long before you’ll be saying, “that was easy” too.

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Digital Operations Specialist

Framingham, MA 01701

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