19 days old

Data Analyst - Voice of the Customer Sr. Associate (PWC Labs)

Tampa, FL 33607

PwC Labs is focused on standardizing, automating, delivering tools and processes and exploring emerging technologies that drive efficiency and enable our people to reimagine the possible. Process improvement, transformation, effective use of innovative technology and data & analytics, and leveraging alternative delivery solutions are key areas of focus to drive additional value for our firm.

To really stand out and make us fit for the future in a constantly changing world, each and every one of us at PwC needs to be an authentic and inclusive leader, at all grades/levels and in all lines of service. To help us achieve this we have the PwC Professional; our global leadership development framework. It gives us a single set of expectations across our lines, geographies and career paths, and provides transparency on the skills we need as individuals to be successful and progress in our careers, now and in the future.

As a Senior Associate, you'll work as part of a team of problem solvers, helping to solve complex business issues from strategy to execution. PwC Professional skills and responsibilities for this management level include but are not limited to:

  • Use feedback and reflection to develop self awareness, personal strengths and address development areas.
  • Delegate to others to provide stretch opportunities and coach to help deliver results.
  • Develop new ideas and propose innovative solutions to problems.
  • Use a broad range of tools and techniques to extract insights from from current trends in business area.
  • Review your work and that of others for quality, accuracy and relevance.
  • Share relevant thought leadership.
  • Use straightforward communication, in a structured way, when influencing others.
  • Able to read situations and modify behavior to build quality, diverse relationships.
  • Uphold the firm's code of ethics and business conduct.

Job Requirements and Preferences:

Basic Qualifications:

Minimum Degree Required:
Bachelor Degree

Additional Educational Requirements:

In lieu of a Bachelor Degree, 12 years of professional experience involving technology-focused process improvements, transformations, and/or system implementations.

Minimum Years of Experience:
3 year(s)

Required Knowledge and Skills:

Demonstrates thorough knowledge with customer analytics (specifically around acquiring new customers, growing existing customer bases and retaining customers)preferably within a professional services firm, including the following areas:

  • Analyzing large and complex data sets, including a demonstrated thorough aptitude for conducting quantitative and qualitative analyses;
  • Executing interviews to gather first hand user insights from different types of user groups;
  • Working with customer analytics across the spectrum of acquire-grow-retain and provide insights;
  • Analyzing customer datasets and data elements, public and private sources;
  • Specializing in at least one of the following areas: Customer Products, Industrial Products and Services, Telecom, or Financial Services industries;
  • Preparing and presenting of complex written and verbal materials (to inspire, influence and sell) and tailoring those materials to the various internal and external audiences we connect with in PwC;
  • Working with Big data analytics (e.g. tools such as SAS or R), application architectures, and software development lifecycle/processes;
  • Collaborating and contributing as a team member;
  • Understanding personal and team roles, contributing to a positive working environment by building solid relationships with team members, and proactively seeking guidance, clarification and feedback;
  • Demonstrating an execution-oriented mindset, and ability to think independently to solve problems, comfort with ambiguity;
  • Prioritizing and handling multiple tasks, researching and analyzing pertinent PwC Labs customer insight data, and communicating effectively in written and verbal formats to various audiences (including various levels of management) in a professional business environment; and,
  • Understanding how the application of analytical techniques correlate to business value; and being able to select the appropriate analytical techniques for the problem at hand.

Demonstratesabilities with the following areas:

  • Acting as an influential voice on behalf of the customer, our consultants and their clients, constantly thinking about their needs and the reflection of those needs in the products we deliver;
  • Representing stakeholders and set product and project vision/roadmap, likewise, influence and excite stakeholders with the product vision and strategy; and,
  • Identifying and prioritizing opportunities with an ability to learn and adapt to changing environments.

Required Skills:

  • Tableau
  • Alteryx
  • Interviewing
  • Survey Drafting
  • Data Analysis
  • Results Analysis
  • Business Analytics
  • Customer Experience Strategy

All qualified applicants will receive consideration for employment at PwC without regard to race; creed; color; religion; national origin; sex; age; disability; sexual orientation; gender identity or expression; genetic predisposition or carrier status; veteran, marital, or citizenship status; or any other status protected by law. PwC is proud to be an affirmative action and equal opportunity employer.


Posted: 2020-03-13 Expires: 2020-04-13

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Data Analyst - Voice of the Customer Sr. Associate (PWC Labs)

Tampa, FL 33607

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